Platform Manager- HR Technology

Citizens Bank; Shelton (CT); On-site; USD 120,000 - 190,000; Full time

Job summary

Citizens Bank is seeking an HR Technology Platform Manager to own the strategy, roadmap, governance, reliability, and continuous improvement of the HR technology ecosystem. This role bridges HR, Technology, Finance, Risk, and external partners to deliver a disciplined multiyear platform roadmap and measurable outcomes.

You will lead cross-functional delivery from discovery through design, testing, deployment, adoption, and stabilization, while building a scalable operating model for releases,

Qualifications

• Bachelor's degree in Software Engineering, Computer Science or related Technology discipline.
• 10+ years of HR technology, HRIS, product management, or enterprise apps including HCM leadership.
• 5+ years leading teams, workstreams, platforms, or portfolios with roadmap and vendor accountability.
• Experience owning an enterprise HCM platform (Oracle HCM Cloud, Workday, ADP, UKG).
• Experience establishing HRIT governance, release management, and production support.

Responsibilities

• Serve as the accountable platform lead for HR, technology, and vendors; establish decision rights and escalation paths.
• Lead end-to-end delivery of HCM initiatives from discovery to stabilization.
• Direct quarterly release readiness and testing; drive adoption of Oracle capabilities.
• Establish platform governance, release management, intake, prioritization and production-readiness practices.
• Lead internal teams and delivery partners; manage capacity and vendor performance.
• Identify opportunities to simplify processes and apply AI-enabled automation to HR service delivery.
• Manage platform budgets for one or more neighborhoods.

Skills

Strategic leadership

Cross-functional collaboration

Platform governance

HR technology knowledge

Vendor management

AI-enabled automation awareness

Communication skills

Education

Bachelor's degree in Software Engineering, Computer Science or related Technology discipline

Tools

Oracle HCM Cloud

Workday

ADP

UKG

Job description

Description

The HR Technology Platform Manager owns the strategy, roadmap, governance, reliability, and continuous improvement of the HR Technology ecosystem. This role serves as the primary bridge among HR, Technology, Finance, Risk, and external partners, translating business priorities into a disciplined multiyear platform roadmap and measurable outcomes. The manager leads cross-functional delivery from discovery and business case development through design, testing, deployment, adoption, and stabilization, while building a scalable operating model for releases, integrations, data, controls, and support.

Primary responsibilities include

• Serve as the accountable platform lead and engagement partner for HR leaders, product owners, technology teams, and vendors; establish clear decision rights, priorities, service expectations, and escalation paths.
• Lead end-to-end delivery of HCM initiatives, including discovery, requirements, solution options, business cases, planning, configuration oversight, integration, testing, change readiness, deployment, stabilization, and benefits realization.
• Direct quarterly release readiness and regression testing, assess feature impacts, coordinate stakeholder decisions, and drive adoption of relevant Oracle capabilities, including Redwood user experiences and automation opportunities.
• Establish and operate platform governance, release management, intake, prioritization, change control, and production-readiness practices that improve delivery predictability, quality, transparency, and cross-functional alignment.
• Lead internal team members and delivery partners, including business analysts, developers, configuration specialists, architects, and vendors; set outcomes, manage capacity, remove barriers, and develop talent.
• Identify opportunities to simplify processes and apply AI-enabled automation responsibly to improve HR service delivery, employee experience, decision support, and operating efficiency.
• Manage platform budgets for one or more neighborhoods.
• Bachelor's degree in Software Engineering, Computer Science or related Technology discipline
• 10+ years of progressive HR technology, HRIS, product management, enterprise applications, or related experience, including leadership of complex, enterprise-scale HCM initiatives.
• 5+ years leading teams, workstreams, platforms, or portfolios with accountability for roadmap, delivery, operations, stakeholder outcomes, and vendor performance.
• Demonstrated success owning an enterprise HCM platform or comparable SaaS HR ecosystem, such as Oracle HCM Cloud, Workday, ADP, or UKG, across strategy, implementation, releases, integrations, and ongoing support.
• Experience establishing or operating HRIT governance, release management, demand intake, prioritization, testing, change control, and production support practices.
• Strong knowledge of enterprise HR processes and data across several domains, such as Core HR, recruiting, compensation, talent, performance, learning, payroll, benefits, or contingent labor.
• Proven people leadership and vendor management skills, with the ability to build capable teams, develop talent, negotiate priorities, and drive accountability without relying solely on direct authority.
• Hands-on experience with end-to-end software development of complex multi-tiered systems in an agile environment
• Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts
• Strong communication skills; ability to facilitate technical conversations with non-technical stakeholders
• Experience with Oracle HCM Cloud platform
• Experience in a regulated, financial services, healthcare, or other complex enterprise environment.
• Experience transitioning between major HCM platforms and rapidly applying transferable product, governance, integration, and operating-model expertise.
• Experience supporting mergers, acquisitions, global expansion, or large workforce transformations.
• Experience designing AI-enabled HR services, virtual agents, intelligent automation, or responsible AI controls.
• Ability to communicate across all levels in the organization

Required Qualifications

• Bachelor's degree in Software Engineering, Computer Science or related Technology discipline
• 10+ years of progressive HR technology, HRIS, product management, enterprise applications, or related experience, including leadership of complex, enterprise-scale HCM initiatives.
• 5+ years leading teams, workstreams, platforms, or portfolios with accountability for roadmap, delivery, operations, stakeholder outcomes, and vendor performance.
• Demonstrated success owning an enterprise HCM platform or comparable SaaS HR ecosystem, such as Oracle HCM Cloud, Workday, ADP, or UKG, across strategy, implementation, releases, integrations, and ongoing support.
• Experience establishing or operating HRIT governance, release management, demand intake, prioritization, testing, change control, and production support practices.
• Strong knowledge of enterprise HR processes and data across several domains, such as Core HR, recruiting, compensation, talent, performance, learning, payroll, benefits, or contingent labor.
• Proven people leadership and vendor management skills, with the ability to build capable teams, develop talent, negotiate priorities, and drive accountability without relying solely on direct authority.
• Hands-on experience with end-to-end software development of complex multi-tiered systems in an agile environment
• Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts

• Strong communication skills; ability to facilitate technical conversations with non-technical stakeholders

Preferred Qualifications

• Experience with Oracle HCM Cloud platform
• Experience in a regulated, financial services, healthcare, or other complex enterprise environment.
• Experience transitioning between major HCM platforms and rapidly applying transferable product, governance, integration, and operating-model expertise.
• Experience supporting mergers, acquisitions, global expansion, or large workforce transformations.
• Experience designing AI-enabled HR services, virtual agents, intelligent automation, or responsible AI controls.

• Ability to communicate across all levels in the organization

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.