Platform Leader, Customer Platforms & AI

Cox Automotive Inc.; Atlanta (GA); On-site; USD 198,000 - 329,000; Full time

Benefits offered by this job

Flexible vacation

Seven paid holidays

Up to 160 hours wellness

Bereavement leave

Time to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. is seeking a Senior Director, Software Engineering to lead Platform Leadership for the Customer Platforms portfolio, owning health, depth, and AI readiness across Salesforce, Genesys, Sierra, and other customer-engagement platforms.

The role reports to the AVP, Software Engineering and focuses on architectural integrity, platform-wide standards, talent development, and strategic vendor relationships to drive end-to-end business outcomes.

Qualifications

• Bachelor's degree or higher in a related field with extensive leadership experience.
• Deep technical expertise in Salesforce (Apex, Lightning Web Components, Salesforce platform architecture).
• Broad platform knowledge across customer engagement technology including contact center platforms, Salesforce, AI customer engagement tools, and marketing automation.

Responsibilities

• Owns the technical health, architecture, and AI readiness of the Customer Platforms portfolio.
• Serves as the technical authority for Customer Platforms across all platforms in the portfolio.
• Maintains a dedicated focus on platform health, technical excellence, and engineering innovation while enabling cross-platform outcomes.

Skills

Leadership

Platform engineering

AI transformation

Strategic thinking

Analytical thinking

Communication

Education

Bachelor's degree in a related discipline

Tools

Salesforce

Apex

Lightning Web Components

CRM platforms

AI tooling

Job description

Cox Automotive Inc. is seeking a Senior Director, Software Engineering to lead Platform Leadership for the Customer Platforms portfolio, owning health, depth, and AI readiness across Salesforce, Genesys, Sierra, and other customer-engagement platforms.

The role reports to the AVP, Software Engineering and focuses on architectural integrity, platform-wide standards, talent development, and strategic vendor relationships to drive end-to-end business outcomes.