Platform Lead - Mulesoft

Pacific Asset Management, LLC; Town of Charlotte (NY); On-site; USD 138,000 - 169,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

Wellbeing reimbursement

Paid time off

Parental leave

401(k) with company match

Job summary

Pacific Life is seeking a Manager, API Management platform in Charlotte, NC. You will lead the API Management team, drive platform strategy, and work with IT and business partners to deliver scalable, secure solutions while aligning with enterprise standards.

The role emphasizes governance, risk management, and continuous improvement within a dynamic insurance technology environment. This is a fulltime onsite opportunity with competitive benefits.

Qualifications

• 8+ years in technology-related Program or Service Delivery management within insurance or financial services.
• 5+ years leading cross-functional teams and managing complex IT projects.
• Experience defining and implementing operational processes.
• Familiarity with Agile Frameworks and concepts.
• Experience with platform-as-a-service (PaaS) models and embedded engineering frameworks.

Responsibilities

• Lead and manage the API Management platform team through daily operations, transformation and migration efforts.
• Act as the strategic product owner for the API Management platform, defining and executing platform OKRs and roadmap.
• Collaborate with IT and business stakeholders to deliver scalable, secure, and efficient solutions utilizing the platform's tech stacks.
• Ensure platform health, performance, and compliance with enterprise standards.
• Partner with vendors and internal teams for upgrades, licensing, and platform enhancements.
• Oversee platform governance, user access policies, and integration strategies.
• Contribute to architecture design, technical risk management, and process development.
• Support business continuity planning and risk assessments related to Orchestration systems.

Skills

Program management

Cross-functional leadership

Operations processes

Agile methodologies

Platform as a Service

API management tools

Education

Bachelor's degree in Computer Science or Information Systems

Tools

APIM tools

Job description

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a Manager, API Management platform working in our Charlotte, NC office.

As a Manager, API Management platform within the Pacific Life Technology team, this person will lead the strategic direction and operational management of API Management platforms within the Enablement Platforms Portfolio organization of a leading insurance company. The manager will oversee platform transformation, ensure alignment with enterprise architecture, and drive workload automation and optimization across business units.

How you'll help move us forward:

• Lead and manage the API Management platform team through daily operations, transformation and migration efforts.
• Act as the strategic product owner for the API Management platform, defining and executing platform OKRs and roadmap.
• Collaborate with IT and business stakeholders to deliver scalable, secure, and efficient solutions utilizing the platform's tech stacks.
• Ensure platform health, performance, and compliance with enterprise standards.
• Partner with vendors and internal teams for upgrades, licensing, and platform enhancements.
• Oversee platform governance, user access policies, and integration strategies.
• Contribute to architecture design, technical risk management, and process development.
• Support business continuity planning and risk assessments related to Orchestration systems.

The experience you bring:

• 8+ years in technology-related Program or Service Delivery management within insurance or financial services.
• 5+ years leading cross-functional teams and managing complex IT projects.
• Experience defining and implementing operational processes.
• Familiarity with Agile Frameworks and concepts.
• Experience with platform-as-a-service (PaaS) models and embedded engineering frameworks.

What makes you stand out:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Certifications in API Management tools.
• Strong understanding of enterprise architecture, process automation, and digital transformation.

Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $138,150.00 - $168,850.00

Your Benefits Start Day 1

• Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life?

Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life is more than a job - it's a career with purpose.

For nearly 160 years, we've helped people protect their financial futures through strength, stability, and innovation.

Join us to make a meaningful impact and build a career where you can thrive. Learn more.

Pacific Life's success is driven by our people. We create, embrace and sustain an inclusive workplace where all employees are respected and supported throughout their career. Our values inspire and direct our actions shaping the vibrant culture we proudly uphold. Learn more.