Platform Expert, Capabilities

Ingram Micro, Inc.; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingram Micro, Inc. is seeking a Platform Expert to serve as the global point of contact for select Xvantage domain engines. The role emphasizes knowledge of platform environments and key systems, including Jira and Confluence, to drive strategic functionality improvements across regions.

You’ll collaborate with Solutions Enablement and other Global teams to develop requirements, deliver growth plans, and coordinate demonstrations before UAT, while preparing concise updates for leadership.

Qualifications

• Requires broad theoretical knowledge typically acquired from advanced education. Four-year college degree and 0-2 years functional experience.
• Experience with digital platforms, and solid operational knowledge of how to execute processes on the platform
• Quickly grasp basic understanding of the different Ingram Micro Xvantage platform experiences (Associates, Vendor, Customer, Integration) and how they work together
• Proficient verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.
• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot must be highly organized and skilled in process execution
• Experience managing projects with proven record of success and execution
• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments
• Ability to work as a team member, partner effectively with others, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with minimal supervision
• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

Responsibilities

• Serve as the main global point of contact for engines within their assigned technology domain.
• Establish knowledge of platform environments and key systems for Associate, Customer, and Vendor, including Jira and Confluence.
• Execute strategic plans for growth of domains and new functionality development globally.
• Cross-functional collaboration with Platform Enablement, Platform Success, Platform Growth, and other teams.
• Develop complex business requirements documentation with Global/Regional teams and align priorities.
• Coordinate and provide demonstrations of new functionality prior to UAT; prepare leadership updates.

Skills

Cross-functional collaboration

Project management

Communication

Analytical thinking

Teamwork

Adaptability

Education

Bachelor's degree or higher

Tools

Jira

Confluence

Excel

Word

PowerPoint

Copilot

Job description

The Platform Expert is the point of contact for a set of Ingram Micro Xvantage™ (platform) domains within a particular technical domain and focuses on strategic global functionality improvements for those. They work with the Solutions Enablement team to build out requirements for prioritized initiatives and work closely with Global technology counterparts to drive new functionality forward.

The role:

• Serves as the main global point of contact for engines within their assigned technology domain.

• Established knowledge of platform functional environments and required key systems and tools – for Associate, Customer, and Vendor – Stage, Beta, Production - Jira and Confluence

• Execute strategic plans for growth of domains and new functionality development efforts globally.

• Cross-functional collaboration with various internal and Global teams – Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, Engineering, etc.

• Develop complex business requirements documentation through collaboration with Global and Regional business teams, and work with other members of the Capabilities team to align priority initiatives and execute tasks to achieve common Global platform goals

• Coordinate and provide demonstrations of new functionality prior to UAT Prepare highlight, lowlight, spotlight updates for leadership

What you bring to the role:

• Requires broad theoretical knowledge typically acquired from advanced education. Four-year college degree and 0-2 years functional experience.

• Experience with digital platforms, and solid operational knowledge of how to execute processes on the platform

• Quickly grasp basic understanding of the different Ingram Micro Xvantage™ platform experiences (Associates, Vendor, Customer, Integration) and how they work together

• Proficient verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.

• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot must be highly organized and skilled in process execution

• Experience managing projects with proven record of success and execution

• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments

• Ability to work as a team member, partner effectively with others, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with minimal supervision

• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

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