Platform Engineer (ServiceNow)

ThermalWorks; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

ThermalWorks is seeking a Platform Engineer (ServiceNow) to own administration and development of core business systems, primarily on ServiceNow, with NetSuite and Arena PLM as supporting systems. You’ll collaborate with operations, service, engineering, supply chain, and finance to deliver reliable, scalable solutions.

The role requires 3–5+ years of hands-on ServiceNow experience, strong integration skills, and comfort with a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related technical field, or equivalent professional experience
• 3–5+ years of hands-on ServiceNow administration and development experience
• Experience supporting or integrating ERP and PLM systems (NetSuite and Arena preferred)
• Proven experience delivering system integrations and custom applications from requirements through production support
• Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, and finance

Responsibilities

• ServiceNow Administration: users, groups, roles, ACLs, forms, workflows, notifications, and service catalog
• Manage instance upgrades and ATF regression testing
• Maintain CMDB and data integrity; governance
• Develop scoped applications and automations with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies
• Extend ServiceNow modules to fit workflows (ITSM, Field Service, Customer Service)
• Integrations with NetSuite and Arena using IntegrationHub, REST/SOAP APIs
• Provide NetSuite and Arena support: users, roles, workflows, saved searches
• Develop light NetSuite (SuiteScript) and Arena API scripts
• Partner with AI & Data Analytics to connect systems to data platform
• Translate requirements into configuration or code; serve as escalation point
• Maintain runbooks, designs, and training materials

Skills

ServiceNow admin

ServiceNow development

REST APIs

IntegrationHub

SQL reporting

Education

Bachelor’s degree in CS/IS/SE or equivalent

Tools

NetSuite

Arena PLM

Flow Designer

ATF

Job description

Opportunity

ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure.

We are seeking a Platform Engineer (ServiceNow) to join ThermalWorks, working directly with the AI and Data Analytics group. This role owns the administration and development of ThermalWorks core business systems, with ServiceNow as the primary platform and NetSuite and Arena PLM as supporting systems. You will be in a fast-paced environment, building and maintaining the applications, workflows, and integrations that groups across ThermalWorks, such as operations, service, and engineering, rely on every day. The Platform Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with service, operations, engineering, supply chain, and finance teams to turn business needs into reliable, scalable system solutions.

Key Responsibilities

Include But Are Not Limited To

• ServiceNow Administration
• Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog
• Manage instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF)
• Maintain CMDB and platform data integrity and enforce configuration standards and governance
• Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations
• ServiceNow Development
• Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
• Extend ServiceNow modules (e.g., ITSM, Field Service, Customer Service) to fit ThermalWorks’ operational and service workflows
• Manage development through update sets or source control, with sub-production testing and controlled promotion to production
• Evaluate build-vs-buy options across custom development and ServiceNow Store applications
• Integrations & Supporting Systems (NetSuite, Arena)
• Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
• Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, and saved searches
• Develop light customizations in NetSuite (SuiteScript, SuiteFlow) and Arena (API scripts) where needed
• Partner with the AI & Data Analytics team to connect business systems to the company data platform and maintain master data quality
• Process Improvement & Stakeholder Partnership
• Partner with service, operations, engineering, supply chain, and finance teams to translate requirements into configuration or code
• Serve as the escalation point for complex business system and integration issues
• Maintain solution designs, architecture diagrams, runbooks, and user training materials
• Support additional business systems and digital infrastructure initiatives as required by the business

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience
• 3–5+ years of hands-on ServiceNow administration and development experience
• Experience supporting or integrating ERP and PLM systems (NetSuite and Arena preferred), ideally in a manufacturing or hardware product environment
• Proven experience delivering system integrations and custom applications from requirements through production support
• Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, and finance

Specific Skills / Abilities

• ServiceNow development in JavaScript/GlideScript, including Flow Designer and scoped applications
• Experience with IntegrationHub, REST/SOAP APIs, JSON, and MID Server
• Familiarity with ServiceNow upgrades, ATF, update sets, and instance governance
• Working knowledge of NetSuite (SuiteScript a plus) and Arena PLM or a comparable PLM system
• SQL and reporting experience (ServiceNow Performance Analytics a plus)
• ServiceNow Certified System Administrator (CSA) preferred; Certified Application Developer (CAD) a plus

Working at Endeavour

Innovate at Speed: Thrive in a fast-paced, entrepreneurial environment where your ideas actually matter.

Own Your Work: Enjoy the flexibility and autonomy to execute and do your best work.

Learn from the Best: Collaborate daily with top-tier, experienced industry experts.

Elevate Your Craft: Be part of a respectful, continuous-learning culture driven by excellence.

Make a Real Impact: Join a team of dedicated changemakers building solutions that benefit people and the planet.

About ThermalWorks

ThermalWorks transforms data center cooling with ultra-efficient, modular systems that support dynamic AI workloads in any climate, with zero water consumption. Its multi-function chillers unify dry, trim, and full mechanical cooling into a single adaptive platform engineered to maximize tokens per watt.

About Endeavour

Endeavour builds technology infrastructure for the benefit of all. As the AI revolution drives unprecedented demand for resources, Endeavour provides the integrated infrastructure required to support global innovation while restoring the local environments we serve.

Inspired by nature, we design infrastructure as a cohesive system where every element feeds another to create a cycle of regeneration. This vision is realized through the Endeavour Stack, a collection of next-generation technologies that solve critical challenges in data, energy, materials, and water. Together, our systems allow AI cloud providers to scale with speed and agility, bypassing the constraints of traditional infrastructure.

At Endeavour, we do things differently. As a purpose trust, we reinvest profits to solve global problems. We are a collection of changemakers driven by our connection to each other, our communities, and our planet. By bringing proven experts together to move fast and cut through complexity, we are building a new model for infrastructure that delivers lasting benefits to our customers and local communities.

Position Overview

Position: Platform Engineer (ServiceNow)

Full-Time or Part-Time: Full-Time

Reports to: IT Manager

Location: Remote - US

Contact: [e-mail]

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