Platform Engineer (ServiceNow)

Thermal Works Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

ThermalWorks seeks a Platform Engineer (ServiceNow) to own the administration and development of core business systems. You will manage ServiceNow, NetSuite, and Arena PLM, building workflows and integrations while collaborating with AI & Data Analytics to enable scalable, reliable operations.

You will partner with operations, service, engineering, supply chain, and finance to translate business needs into configurations or code.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field, or equivalent experience.
• 3–5+ years hands-on ServiceNow administration and development.
• Experience supporting or integrating ERP and PLM systems (NetSuite and Arena preferred).
• Proven experience delivering system integrations and custom applications from requirements through production support.
• Strong communication with non-technical stakeholders across operations, service, engineering, and finance.

Responsibilities

• Administer ServiceNow platform: users, groups, roles, ACLs, forms, workflows, notifications, service catalog.
• Manage instance upgrades, regression testing with ATF, and governance of CMDB.
• Develop scoped apps, workflows, and automations via Flow Designer, Business Rules, Script Includes, Client Scripts.
• Extend ITSM, Field Service, and Customer Service modules to fit workflows.
• Manage development through update sets or source control; perform testing and controlled production promotions.
• Design and maintain integrations between ServiceNow, NetSuite, and Arena using IntegrationHub, REST APIs, middleware.

Skills

IntegrationHub

REST APIs

JSON

MID Server

ATF

Update Sets

ServiceNow Governance

SuiteScript

Arena PLM

SQL & Reporting

CSA

CAD

Education

Bachelor’s degree in CS/IS/SE or related field

Tools

ServiceNow

NetSuite

Arena PLM

REST/SOAP APIs

Flow Designer

Job description

ThermalWorks has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative company that’s on a journey to transform the world’s infrastructure.

We are seeking aPlatform Engineer (ServiceNow) to join ThermalWorks,working directly with the AI and Data Analytics group. This role owns the administration and development of ThermalWorks core business systems, with ServiceNow as the primary platform and NetSuite and Arena PLM as supporting systems. You will be in a fast-paced environment, building and maintaining the applications, workflows, and integrations that groups across ThermalWorks, such as operations, service, and engineering, rely on every day. The Platform Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with service, operations, engineering, supply chain, and finance teams to turn business needs into reliable, scalable system solutions.

Key Responsibilities

Include but are not limited to:

• ServiceNow Administration
• Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog
• Manage instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF)
• Maintain CMDB and platform data integrity and enforce configuration standards and governance
• Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations
• ServiceNow Development
• Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
• Extend ServiceNow modules (e.g., ITSM, Field Service, Customer Service) to fit ThermalWorks' operational and service workflows
• Manage development through update sets or source control, with sub-production testing and controlled promotion to production
• Evaluate build-vs-buy options across custom development and ServiceNow Store applications
• Integrations & Supporting Systems (NetSuite, Arena)
• Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
• Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, and saved searches
• Develop light customizations in NetSuite (SuiteScript, SuiteFlow) and Arena (API scripts) where needed
• Partner with the AI & Data Analytics team to connect business systems to the company data platform and maintain master data quality
• Process Improvement & Stakeholder Partnership
• Partner with service, operations, engineering, supply chain, and finance teams to translate requirements into configuration or code
• Serve as the escalation point for complex business system and integration issues
• Maintain solution designs, architecture diagrams, runbooks, and user training materials
• Support additional business systems and digital infrastructure initiatives as required by the business

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience
• 3-5+ years of hands-on ServiceNow administration and development experience
• Experience supporting or integrating ERP and PLM systems (NetSuite and Arena preferred), ideally in a manufacturing or hardware product environment
• Proven experience delivering system integrations and custom applications from requirements through production support
• Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, and finance

Specific Skills / Abilities

• Experience with IntegrationHub, REST/SOAP APIs, JSON, and MID Server
• Familiarity with ServiceNow upgrades, ATF, update sets, and instance governance
• Working knowledge of NetSuite (SuiteScript a plus) and Arena PLM or a comparable PLM system
• SQL and reporting experience (ServiceNow Performance Analytics a plus)
• ServiceNow Certified System Administrator (CSA) preferred; Certified Application Developer (CAD) a plus

Working at Endeavour

Innovate at Speed: Thrive in a fast-paced, entrepreneurial environment where your ideas actually matter.
Own Your Work: Enjoy the flexibility and autonomy to execute and do your best work.
Learn from the Best: Collaborate daily with top-tier, experienced industry experts.
Elevate Your Craft: Be part of a respectful, continuous-learning culture driven by excellence.
Make a Real Impact: Join a team of dedicated changemakers building solutions that benefit people and the planet.

About ThermalWorks

ThermalWorks transforms data center cooling with ultra-efficient, modular systems that support dynamic AI workloads in any climate, with zero water consumption. Its multi-function chillers unify dry, trim, and full mechanical cooling into a single adaptive platform engineered to maximize tokens per watt.

About Endeavour

Endeavour builds technology infrastructure for the benefit of all. As the AI revolution drives unprecedented demand for resources, Endeavour provides the integrated infrastructure required to support global innovation while restoring the local environments we serve.

Inspired by nature, we design infrastructure as a cohesive system where every element feeds another to create a cycle of regeneration. This vision is realized through the Endeavour Stack, a collection of next-generation technologies that solve critical challenges in data, energy, materials, and water. Together, our systems allow AI cloud providers to scale with speed and agility, bypassing the constraints of traditional infrastructure.

At Endeavour, we do things differently. As a purpose trust, we reinvest profits to solve global problems. We are a collection of changemakers driven by our connection to each other, our communities, and our planet. By bringing proven experts together to move fast and cut through complexity, we are building a new model for infrastructure that delivers lasting benefits to our customers and local communities.