Platform Engineer II - End User Technology

ViziRecruiter,LLC.; Salisbury (NC); Hybrid; USD 75,040 - 112,560; Full time

Job summary

A leading grocery retailer is looking for an End User Technology Technician in Salisbury, NC. This role involves testing, maintaining, troubleshooting, and repairing applications and systems. Applicants should have an associate's degree or technical certification, along with strong problem-solving skills. The position offers a hybrid work model with three in-person days and two remote days, ensuring flexibility in the workplace.

Qualifications

• Proven experience as a technician or in a similar role.
• Strong knowledge of Microsoft and collaboration applications.
• Good communication and interpersonal skills.

Responsibilities

• Perform routine maintenance and updates on applications and systems.
• Diagnose and repair technical issues promptly.
• Maintain accurate records of maintenance and repairs.

Skills

Problem-solving

Troubleshooting

Communication skills

Microsoft applications knowledge

Education

Associate's degree or technical certification

Tools

Diagnostic tools

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

As a End User Technology Technician at Ahold-Delhaize USA, you will be responsible for testing, maintaining, troubleshooting, and repairing various applications, equipment and systems. You will work closely with other team members to ensure that all technical operations run smoothly and efficiently. This role requires excellent communication, problem-solving skills, attention to detail, and the ability to work independently.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Perform routine maintenance and updates on applications and systems.
• Diagnose and repair technical issues promptly.
• Install and configure new equipment and systems.
• Maintain accurate records of maintenance and repairs in Service Now CMDB.
• Collaborate with other team members to improve processes and efficiency.
• Ensure compliance with safety regulations and standards.
• Provide technical support and training to staff as needed.

Requirements

• Associate's degree or technical certification in a related field.
• Proven experience as a technician or in a similar role.
• Strong knowledge of Microsoft and Collaboration applications and tools best in the industry, understanding technical systems and equipment.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Proficiency in using diagnostic tools and equipment.
• Good communication and interpersonal skills.

ME/NC/PA/SC Salary Range: $75,040 - $112,560

IL/MA/MD Salary Range: $86,320 - $129,480