Platform Creator Activation Specialist

F5 Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

CookUnity is seeking a Platform Creator Activation Specialist in the United States (Remote) to onboard and activate new platform creators, supporting their early growth and ensuring a smooth onboarding experience. You will interact with creators via phone or web chat in a fast-growing marketplace at the intersection of food, technology, and e-commerce.

The role emphasizes direct client interaction, onboarding efficiency, and collaboration with internal teams to ensure timely launches and

Qualifications

• Experience with phone or chat-based customer support is a plus.
• Direct interaction with clients via telephone or web chat is a regular part of the role.

Responsibilities

• Onboarding and Activation of New Creators: Facilitate launch of creator brands and products with onboarding materials and timelines.
• Creator Support and Education: Provide resources and front-line support across voice, email, chat, video to help creators grow.
• Compliance and Documentation Management: Review and maintain onboarding documents to ensure CookUnity standards.
• Process Coordination and Collaboration: Align with internal teams on requirements and workflows for seamless onboarding.
• Continuous Improvement and Reporting: Identify process improvements and contribute to audits and performance reporting.

Job description

Job Details

• Company: CookUnity
• Position: Platform Creator Activation Specialist
• Location: United States (Remote)

About CookUnity

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you've found the right job posting.

What we're looking for

Chef-creators are at the core of what we do at CookUnity. We are looking for an enthusiastic Creator Activation Specialist to help CookUnity's Chef Success team onboard and activate all-new platform creators and support creators in their early stages of growth with CU. In this role, you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return, you'll work in a rapidly growing space at the intersection of the food business, culinary creativity, and e-commerce. A successful Activation Specialist will play a key role in ensuring a positive, efficient, and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment is a plus.

CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease.

Responsibilities

1. Onboarding and Activation of New Creators

   Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.

2. Creator Support and Education

   Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.

3. Compliance and Documentation Management

   Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.

4. Process Coordination and Collaboration

   Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process.

5. Continuous Improvement and Reporting

   Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals.