Plant Support Engineer

KUKA; Tuscaloosa (AL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join an innovative company that prioritizes trust and integrity, providing essential support for automotive robotics in Tuscaloosa. This role involves on-site plant support, troubleshooting, and mentoring within a collaborative environment. You will enhance production processes, lead a team, and ensure safety compliance while working with cutting-edge robotic technology. If you have a passion for engineering and customer service, this position offers the opportunity to make a significant impact in the robotics industry.

Qualifications

• 5+ years of related experience or equivalent combination of education.
• Ability to lead small groups and interpret technical documentation.

Responsibilities

• Provide ongoing plant support and troubleshooting for robotic needs.
• Lead training for new service team members and maintain safety standards.

Skills

Leadership

Mechanical and Electrical Interpretation

Software Diagnostics

Customer Service

Education

Bachelor’s degree in Electrical, Computer, or Mechanical Engineering

Job description

You matter! Join a company that leads with trust, integrity and that truly cares! Kuka Leads & Kuka Cares

Summary

Provides automotive customer in Tuscaloosa, AL with on-going plant support including production support, optimizations, commissioning, troubleshooting, and repair activities as needed for on-site and/or phone support of all their robotic needs. Identifies on-the-job training opportunities and coaching/mentoring to Customer Service team members.

Essential Duties and Responsibilities including, but not limited to, the following:

• Provides ongoing on-site plant support for facilities being commissioned for production and/or production plant support.
• Provides high level plant support knowledge including, but not limited to, software, PLCs, KUKA options and support process improvements/optimizations. Enhances production-related plant processes via KUKA products. Becomes experienced in customer specific applications and tech packages. (i.e. customer standards)
• Leads by Example. Aids in bringing new KUKA Robotics service team members up to speed about plant support and related requirements.
• Supports customers and internal personnel with the troubleshooting and repair of electrical, mechanical, and programming problems related to KUKA Robotics equipment.
• Completes all paperwork (i.e. timesheets, expense reports, project proposals, etc.) completely, neatly, legibly, and in a timely manner.
• Maintains and improves skills and product/application knowledge in conjunction with the Service Manager and/or related supervisor(s). Identifies training needs and keeps abreast of competition benchmarks and technology changes.
• Creates a complete backup of all software, programming, and/or configuration changes that are made before and during production. Provides one copy to the customer and keeps one copy for KUKA Robotics service files.
• Provides on-the-job training, coaching, and mentoring of Customer Service team members.
• MUST understand and follow safety regulations as well as identify/report safety concerns observed at KUKA Robotics’, customer and/or integrator sites.

Supervisory Responsibilities

• May provide project manager support for specific assignments, including leading small teams to perform in-house and on-site projects (i.e. Preventive Maintenance, Retrofits of equipment, etc.).
• Coordinates with Spare Parts department to ensure materials are delivered to the site accurately and timely.
• Provides daily, weekly, and/or month status reports to management as needed.
• Coordinates activities with customers/plant management as needed to resolve scheduling and personnel issues.

Qualifications

• Must be able to perform each essential duty listed above satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to lead small groups.
• Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
• Strong software background, capable of diagnosing software issues.
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.

Education and Experience

Bachelor’s degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university plus five years of related experience, or equivalent combination of education and related experience.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Project Management
• Industries: Robotics Engineering, Robot Manufacturing, and Automation Machinery Manufacturing