Plant Quality & Process Excellence Manager

Parcc Associates; Statesville (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Parcc Associates in the United States is seeking a hands-on Plant Quality & Process Excellence Manager to lead the Quality function at a key manufacturing facility in the Statesville/North Charlotte area. This role owns the QMS, leads the quality team, and partners with Engineering and Operations to improve process capability and product quality.

The successful candidate will drive root-cause analysis, implement corrective actions, and apply SPC/DOE/Six Sigma techniques to reduce defects and

Qualifications

• Bachelor's degree in a technical discipline or equivalent experience
• 3+ years of progressive manufacturing quality experience; 5+ preferred
• Experience with ISO 9001 Quality Management System
• Hands-on manufacturing experience with root-cause analysis and corrective/preventive action
• Strong knowledge of SPC and statistical process control methodologies

Responsibilities

• Own and continuously improve the site's Quality Management System (QMS).
• Lead internal quality audits and drive timely closure of corrective actions.
• Develop and maintain control plans, specifications, and process controls.
• Identify root causes of defects and drive preventive actions.
• Lead customer quality liaison activities and supplier quality improvements.
• Coach and develop the Quality team on problem-solving and data analysis.

Skills

ISO 9001

Root-cause analysis

SPC

DOE

FMEA

Six Sigma

Quality data analysis

Team leadership

On-site operations leadership

Education

Bachelor's degree in Engineering/Quality/Manufacturing/Materials Science/Chemistry

Tools

Minitab or equivalent statistics package

QMS documentation tools

Job description

Our client is an established and growing advanced materials manufacturing organization seeking a hands-on Plant Quality & Process Excellence Manager to lead the Quality function at a key manufacturing facility in the Statesville / North Charlotte area.

This is much more than a traditional quality-compliance position.

The successful candidate will own the site's Quality Management System, lead and develop the Quality team, partner directly with Engineering and Operations, interface with customers and suppliers, and use data-driven problem solving to improve process capability, reduce defects, and strengthen overall manufacturing performance.

This opportunity is ideal for a Quality leader who enjoys being on the manufacturing floor, solving technical problems, developing people, improving systems, and driving measurable improvements in quality and cost.

You will have the ability to influence the entire plant and work directly with site and business leadership.

What You'll Own

Quality Management System

• Lead and continuously improve the site's Quality Management System (QMS).
• Maintain compliance with ISO 9001 and applicable customer, regulatory, and internal quality requirements.
• Develop, maintain, and improve quality procedures, standards, specifications, and control systems.
• Lead internal quality and process audits and ensure timely closure of corrective actions.
• Facilitate Quality Management Review meetings and communicate QMS performance to leadership.
• Establish strong documentation, change-control, and corrective-action discipline throughout the plant.

Process Quality & Continuous Improvement

• Apply SPC, DOE, Six Sigma, FMEA, Pareto analysis, statistical analysis, and root-cause methodologies to improve process capability and product consistency.
• Partner closely with Process Engineering and Manufacturing to resolve complex production and quality problems.
• Develop and maintain control plans, process specifications, operating tolerances, quality assurance plans, and statistical process controls.
• Identify the root causes of scrap, defects, customer complaints, and process variation and implement sustainable corrective and preventive actions.
• Lead initiatives to reduce internal defects, external defects, supplier issues, customer complaints, and cost of poor quality.
• Use quality and process data to identify trends before they become customer issues.

Customer Quality

• Serve as the primary site-level contact for significant customer quality concerns, complaints, audits, and improvement plans.
• Lead structured root-cause investigations and corrective actions.
• Communicate technical findings and corrective-action plans clearly to customers.
• Ensure customer requirements are translated into practical manufacturing and quality controls.
• Build strong relationships with customers through responsiveness, technical credibility, and disciplined follow-through.
• Evaluate supplier quality performance and quality systems.
• Partner with Procurement, Operations, and suppliers to resolve incoming-material and supplier-performance issues.
• Develop corrective actions and supplier-quality improvement plans when necessary.
• Identify supply-chain quality risks and strengthen risk-mitigation strategies.

New Products & Process Development

• Partner with Engineering, Operations, and commercial teams during new-product introduction, commercialization, and process changes.
• Apply FMEA, DOE, SPC, process capability, and risk-management tools during product and process development.
• Ensure manufacturing processes are capable, controlled, and properly documented before full-scale production.
• Support product optimization and continuous process improvement after launch.

Quality Team Leadership

• Lead, coach, and develop Quality Engineers, technicians, laboratory personnel, and other Quality team members.
• Establish clear expectations, objectives, and accountability.
• Develop technical capabilities across the Quality organization.
• Conduct performance reviews, coaching, development planning, and cross-training.
• Build a culture where quality is owned across the entire manufacturing organization rather than solely by the Quality department.

What We're Looking For

Required

• Bachelor's degree in Engineering, Quality, Manufacturing, Materials Science, Chemistry, or a related technical discipline, or equivalent relevant experience.
• At least 3+ years of progressive manufacturing Quality experience; stronger consideration will be given to candidates with 5+ years.
• Experience working within an ISO 9001 Quality Management System.
• Hands-on manufacturing experience with root-cause analysis and corrective/preventive action.
• Working knowledge of SPC and statistical process control methodologies.
• Experience working directly with Operations and Engineering to solve manufacturing-quality problems.
• Strong ability to interpret manufacturing data, identify trends, and translate findings into corrective actions.
• Ability to work on-site in the Statesville / North Charlotte, NC area.

Highly Preferred Experience

Candidates will stand out with experience in several of the following:

• High-volume or continuous-process manufacturing
• Advanced materials manufacturing
• Plastics, polymers, films, fibers, textiles, nonwovens, paper, packaging, or related converting operations
• Six Sigma / Lean Manufacturing
• SPC and process capability
• Design of Experiments (DOE)
• FMEA
• 8D / 5-Why / structured root-cause analysis
• Customer complaint management
• Internal and external quality audits
• Cost of Poor Quality
• Process Engineering partnership
• Quality laboratory leadership
• Statistical data analysis

What Success Looks Like

Within this position, you will help the plant achieve:

• Stronger process capability and reduced variation
• Lower internal and external defect rates
• Reduced customer complaints
• Faster and more effective corrective actions
• Improved Cost of Poor Quality
• More disciplined use of SPC and manufacturing data
• Better alignment among Quality, Engineering, Operations, and customers
• A stronger overall culture of quality and continuous improvement

Why Consider This Opportunity?

This is an opportunity to become the site Quality leader rather than simply maintain an existing system.

You will have meaningful influence over:

• Plant quality strategy
• Process improvement
• Quality systems
• Manufacturing performance

The organization offers the scale and resources of an established manufacturer while still providing the opportunity for an individual Quality leader to make a visible impact.