PLANT OPERATIONS ASSOCIATE

Mohawk Industries, Inc.; Mount Gilead (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Mohawk Industries is seeking a Plant Operations Associate in Mt. Gilead, NC to provide administrative and operational support for day-to-day plant activities.

You will assist with employee programs, safety initiatives, training activities, vendor coordination, internal communications, and engagement efforts. The role involves greeting visitors, handling calls and emails, managing the reception area, coordinating procurement, and supporting meetings and events.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of administrative, reception, or operations support experience preferred.
• Experience in a manufacturing, warehouse, or industrial environment preferred.

Responsibilities

• Greet and assist visitors, following site check-in procedures and visitor protocols.
• Answer, screen, and direct incoming phone calls and emails in a professional and timely manner.
• Manage the reception area, ensuring a welcoming and organized environment for employees, visitors, vendors, and customers.
• Process incoming and outgoing mail.
• Maintain files and records, ensuring accuracy, confidentiality, and compliance with company policies.
• Support New Hire Orientation by coordinating setup, preparing materials, and ensuring completion and proper filing of required documentation.

Skills

Customer service

Organization

MS Office

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

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PLANT OPERATIONS ASSOCIATE

Date: Sep 21, 2026

Location: Mt. Gilead, North Carolina, United States, 27306

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

Find your more with Mohawk!

What we need:

Mohawk is looking for a highly organized and proactive Plant Operations Associate to provide administrative and operational support that helps ensure the efficient day-to-day functioning of the operations. This role plays a key part in supporting employee programs, safety initiatives, training activities, vendor coordination, internal communications, and employee engagement efforts.

What you’ll do:

• Greet and assist visitors, following site check-in procedures and visitor protocols.
• Answer, screen, and direct incoming phone calls and emails in a professional and timely manner.
• Manage the reception area, ensuring a welcoming and organized environment for employees, visitors, vendors, and customers.
• Process incoming and outgoing mail.
• Maintain files and records, ensuring accuracy, confidentiality, and compliance with company policies.
• Support New Hire Orientation by coordinating setup, preparing materials, and ensuring completion and proper filing of required documentation.
• Support with employee communications, announcements, and company-wide notices.
• Maintain adequate inventory of office supplies and company merchandise.
• Create purchase requisitions, process invoices, and assist with vendor administration as needed.
• Assist with scheduling and coordinating internal meetings, training sessions, and facility-related activities.
• Assist with the uniform program, including ordering new uniforms, coordinating exchanges, and maintaining locker room organization and cleanliness.
• Assist in planning, organizing, and executing employee engagement, recognition, safety celebration, and team-building events, including ordering meals, coordinating logistics, setup, and distribution of materials.
• Assist with Safety training sessions by preparing materials and maintaining accurate training records.
• Maintain all required HR and Safety Postings, ensuring they remain current and compliant with company standards.
• Perform additional responsibilities as needed to support evolving business priorities.

What you have:

• High School Diploma or equivalent required.
• 1-3 years of administrative, reception, or operations support experience preferred.
• Experience in a manufacturing, warehouse, or industrial environment preferred.

What you’re good at:

• Ability to handle confidential and sensitive information with discretion.
• Strong customer service mindset and professional demeanor.
• Ability to work independently while managing multiple priorities.
• Strong problem-solving and decision-making skills.
• Strong organizational and administrative skills.
• Effective time management and prioritization skills.
• High attention to detail and accuracy.
• Demonstrated adaptability in a fast-paced environment.
• Proficiency with computer systems, data entry, and office technology.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Powerpoint).

What else?

• Ability to sit, stand, and walk for extended periods throughout the day.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to travel throughout the facility, including production areas, as needed.
• Ability to work safely in a manufacturing environment and consistently wear required personal protective equipment (PPE), which may include hearing protection, eye protection, steel-toe shoes, high-visibility clothing, and other safety equipment as required.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.