Planning Coordinator — Customer & Logistics Support

supply-chain; Houston (TX); On-site; USD 75,768,000 - 82,656,000; Full time

Benefits offered by this job

Medical coverage

PTO and holidays

401(k) match

Tuition reimbursement

Training and advancement

Job summary

DHL Supply Chain in Houston is hiring a Planning Coordinator to provide product, service and transit information while processing orders and resolving issues. Acts as a liaison to facilitate resolution with carriers under supervision.

The role offers a Monday–Friday 8:00am–5:00pm schedule, $27.05/hr, and benefits including medical, dental and vision coverage, PTO, 401(k) with company match, tuition reimbursement, and opportunities for training and career advancement.

Qualifications

• High School Diploma or Equivalent.
• 6–12 months customer service experience preferred.
• 6–12 months data entry experience preferred.
• 6–12 months experience generating reports preferred.
• 6–12 months database experience preferred.

Responsibilities

• Records and maintains account information.
• Updates account information and maintains customer records.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause, and implementing solutions.
• Recommends potential products or services by analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by achieving related results.

Skills

Customer service

Data entry

Reporting

Database operations

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain in Houston is hiring a Planning Coordinator to provide product, service and transit information while processing orders and resolving issues. Acts as a liaison to facilitate resolution with carriers under supervision.

The role offers a Monday–Friday 8:00am–5:00pm schedule, $27.05/hr, and benefits including medical, dental and vision coverage, PTO, 401(k) with company match, tuition reimbursement, and opportunities for training and career advancement.