PLANNED SERVICE COORDINATOR

Groupe SEB; Irvine (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Groupe SEB, a global leader in small domestic and professional equipment, invites you to join SEB Professional North America in Irvine, CA as a Planned Service Coordinator. This role coordinates preventive maintenance and installation projects for commercial coffee equipment, serving as the central contact among customers, service providers, logistics partners, and internal teams.

You’ll manage schedules, confirm site readiness, update Salesforce and SAP records, and ensure on-time delivery of

Qualifications

• Experience coordinating preventive maintenance and installation projects is a plus.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Coordinate preventive maintenance visits and installation projects for commercial coffee equipment from readiness to completion.
• Serve as central contact among customers, service providers, logistics partners, and internal teams.
• Manage and update service cases in SAP and Salesforce with accurate details and milestones.
• Schedule visits, confirm site access and service scope, and resolve scheduling conflicts.

Job description

• Job Type : Permanent contract | Full-time
• City : Irvine
• Working place (LinkedIn) : #LI-Hybrid

Join Groupe SEB and contribute to better living around the world!

As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. Join us in delivering exceptional coffee experiences worldwide.

Primary Purpose:

The Planned Service Coordinator ensures the timely, accurate, and customer-focused execution of planned service activities for commercial coffee equipment. The position coordinates preventive maintenance visits and assigned installation projects from readiness through completion, serving as a central point of contact among customers, authorized service providers, logistics partners, and internal teams.

What You’ll Do:

Preventive Maintenance Coordination

• Review system reports and service-contract requirements to identify equipment due for preventive maintenance and establish the required service schedule.
• Contact customers and authorized service providers to schedule visits within required maintenance intervals and confirm site access, equipment information, and service scope.
• Manage preventive maintenance email and telephone inquiries, provide timely professional responses, and route technical matters appropriately.
• Follow up with service providers to confirm completion, review service reports for completeness, and update or close Salesforce service cases with accurate labor, parts, notes, and completion information.
• Resolve scheduling conflicts, service-provider assignment issues, and capacity constraints; escal ...
• Coordinate preventive maintenance parts requirements, including availability checks, allocation, shipment, tracking, and reconciliation with service providers.
• Coordinate assigned commercial equipment installation projects from post-sale handoff through completed installation, ensuring scope, site readiness, equipment, parts, service-provider resources, and target dates are aligned.
• Process and maintain applicable sales orders in SAP and service work orders or project records in Salesforce in accordance with established procedures and approval requirements.
• Serve as the central contact for installation-related inquiries and provide proactive updates to customers and internal stakeholders regarding milestones, dependencies, scope changes, and delays.
• Coordinate customers,