Plan Manager- Full Service TEM

Voya Financial; Hartford (CT); Hybrid; USD 62,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings plan – generous company

Voya Retirement Plan – employer paid

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial in Hartford, CT seeks a Plan Manager to oversee all aspects of TPA sponsored plans, maintain relationships with clients, and contribute to profitability. This role allows remote work from home but requires travel to the Voya office as business requires.

Candidates must reside within a 50-mile radius of the assigned office. Responsibilities include serving as primary contacts for sponsored plans, resolving issues, and collaborating with cross-functional teams to ensure plan

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in financial services, operations, or a related field.
• Strong organizational and multitasking skills with the ability to manage high-volume workloads.
• Excellent written communication and comprehension skills.
• Demonstrated ability to work independently and make decisions with minimal direction.
• Experience handling client communications in a professional, service-oriented environment.
• Basic proficiency in Excel and ability to navigate multiple systems.

Responsibilities

• Serves as primary customer contact for specific sponsored plans.
• Resolves service and communication issues through direct contact with sponsors, other customers, and internal units (money in, money out, technical services).
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record keeping and operations staff to ensure plan alignment.
• Contributes to product development and process improvement efforts.
• Directly resolves complex service and communications issues with customers.
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.

Skills

Organizational skills

Written communication

Independent work

Client communications

Excel proficiency

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or related field

Tools

Excel

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get To Know The Opportunity

The Plan Manager manages all aspects of TPA sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability.

Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

The Contributions You’ll Make

• Serves as primary customer contact for specific sponsored plans
• Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money in, money out, technical services)
• Participates in relationship management with plan sponsors and customers
• Collaborates with sales, record keeping and operations staff to ensure plan alignment
• Contributes to product development and process improvement efforts
• Directly resolves complex service and communications issues with customers
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs
• Other duties as assigned

Minimum Knowledge & Experience

• High School Diploma or GED required
• 3+ years of experience in financial services, operations, or a related field
• Strong organizational and multitasking skills with the ability to manage high-volume workloads
• Excellent written communication and comprehension skills
• Demonstrated ability to work independently and make decisions with minimal direction
• Experience handling client communications in a professional, service-oriented environment
• Basic proficiency in Excel and ability to navigate multiple systems

Preferred Knowledge & Experience

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience
• Experience in a high-volume, email-driven or operations-focused role
• Background in retirement services, TPAs, or plan administration
• Experience requiring independent prioritization and workflow management

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$61,850 - $77,310 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes