Plan Manager-Bundled Pooled

Voya Financial; Minneapolis (MN); Hybrid; USD 50,600 - 84,340; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Retirement plan

Tuition reimbursement

Paid time off

Company holidays

Volunteer time off

Job summary

Voya Financial in Minnesota is seeking a customer-focused professional to support Sponsor and Advisor services for Corporate Bundled plans. You will handle inquiries, coordinate with internal teams, and maintain strong relationships with partners.

The role is designated as hybrid-office/home with schedule to be finalized with your manager. Ideal candidates have 3–5 years in defined contribution or related customer service experience and proficiency in Excel/Outlook.

Qualifications

• Minimum 3–5 years in Defined Contribution administration or similar work.
• Customer services experience/skills required.
• Bachelor’s degree in Business Administration or equivalent preferred.

Responsibilities

• Provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and toll-free line.
• Serve as single point of contact and resolve customer inquiries with internal partners.
• Hybrid-office/home role with in-office schedule to be finalized with manager.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Problem solving

Education

Bachelor's degree in Business Administration or equivalent

Tools

Excel

Word

Outlook

Omni record-keeping

Job description

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get To Know The Opportunity

• Currently have 4 openings on this team****

The candidate will provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll free line. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.

Please note: This position has been designated as a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

The Contributions You’ll Make

Our ideal candidate is a detail-oriented team player who has a passion for providing exceptional customer service. The individual must have the ability to build rapport and develop strong relationships with internal and external business partners as well as possess outstanding communication skills.

Minimum Knowledge & Experience

• 3 to 5 years equivalent work experience in Defined Contribution administration or similar work required.
• Customer Services experience/skills

Preferred Knowledge & Experience

• Excel, Word and Outlook and must also quickly learn Voya proprietary systems.
• Knowledge of the Omni record-keeping systems is preferred.
• An understanding of contribution and/or distribution processing desired but not mandatory.
• Bachelor’s degree in Business Administration or equivalent

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$50,600 - $84,340 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn More About Voya Benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn More About Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes