Plan Manager- Full Service TEM

Voya Financial, Inc.; Hartford (CT); Hybrid; USD 62,000 - 77,000; Full time

Job summary

Voya Financial, Inc. is seeking a Plan Manager to oversee all aspects of TPA sponsored plans and enhance client relationships. This role offers remote work from home with travel to a nearby Voya office and requires residing within 50 miles of the office.

You will handle plan-related communications, drive improvements, and support retention efforts. Responsibilities include serving as the main contact for plans, coordinating with internal teams, and resolving complex client issues while

Qualifications

• High School Diploma or GED required.
• 3+ years in financial services, operations or related field.
• Strong organizational and multitasking skills for high-volume workloads.
• Excellent written communication and comprehension.
• Ability to work independently with minimal direction.
• Basic proficiency in Excel and cross-system navigation.

Responsibilities

• Serve as primary contact for specific sponsored plans.
• Resolve service and communication issues with sponsors and clients.
• Participate in relationship management with plan sponsors and customers.
• Collaborate with sales, record keeping and operations to align plans.
• Contribute to product development and process improvements.
• Directly resolve complex service issues with customers.
• Identify retention opportunities and assist with sponsors, TPAs.

Skills

Communication

Organization

Independence

Multitasking

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or related field

Tools

Excel

Job description

Together we fight for everyone’s opportunity for a better financial future.We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply NowGet to Know the Opportunity:The Plan Manager manages all aspects of TPA sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability.Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.The Contributions You’ll Make:Serves as primary customer contact for specific sponsored plansResolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money in, money out, technical services)Participates in relationship management with plan sponsors and customersCollaborates with sales, record keeping and operations staff to ensure plan alignmentContributes to product development and process improvement effortsDirectly resolves complex service and communications issues with customersIdentifies and assists with plan retention opportunities, sponsors, distribution and TPAsOther duties as assignedMinimum Knowledge & Experience:High School Diploma or GED required3+ years of experience in financial services, operations, or a related fieldStrong organizational and multitasking skills with the ability to manage high-volume workloadsExcellent written communication and comprehension skillsDemonstrated ability to work independently and make decisions with minimal directionExperience handling client communications in a professional, service-oriented environmentBasic proficiency in Excel and ability to navigate multiple systemsPreferred Knowledge & Experience:Bachelor’s degree in Business Administration or a related field, or equivalent work experienceExperience in a high-volume, email-driven or operations-focused roleBackground in retirement services, TPAs, or plan administrationExperience requiring independent prioritization and workflow management#LI-VP1Compensation Pay Disclosure:Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$61,850 - $77,310 USDBe Well. Stay Well.Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.What We OfferHealth, dental, vision and life insurance plans401(k) Savings plan – with generous company matching contributions (up to 6%)Voya Retirement Plan – employer paid cash balance retirement plan (4%)Tuition reimbursement up to $5,250/yearPaid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.Paid volunteer time — 40 hours per calendar yearCritical SkillsAt Voya, we have identified the following critical skills which are key to success in our culture:Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.Team Mentality: Partnering effectively to drive our culture and execute on our common goals.Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Equal Employment OpportunityVoya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.Reasonable AccommodationsVoya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.