Pizzeria Counter Associate

Settles Hill Banquets & Events; City of Schenectady (NY); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

Settles Hill Banquets & Events is hiring a Pizzeria Counter Associate in Schenectady, NY. This role involves greeting guests, taking orders, handling payments, and ensuring cleanliness in a fast-paced environment.

The ideal candidate should be friendly, organized, and have strong multitasking skills. Responsibilities include coordinating with kitchen staff and assisting during busy periods. Compensation is based on experience and ability, along with various benefits, including a flexible schedule.

Qualifications

• Customer service experience preferred; restaurant experience is a plus.
• Ability to stand for extended periods and lift up to 30 lbs.
• Reliable transportation and valid NYS ID.
• Customer service experience is preferred; restaurant experience is a plus.
• Must be able to stand long hours and lift up to 30 lbs.

Responsibilities

• Greet customers warmly as they enter the pizzeria.
• Take orders accurately for dine-in, takeout, and phone-in customers.
• Operate the POS system efficiently and process payments with accuracy.
• Keep the counter area clean, organized, and sanitized throughout the shift.
• Assist coworkers during rushes or slow periods.
• Rotate stock and manage inventory of front-of-house items.
• Answer phones, schedule pickups, and coordinate with delivery when needed.
• Support teammates during rush periods and complete opening/closing tasks.

Skills

Friendly, positive attitude

Strong communication skills

Ability to multitask

Basic math skills

Strong communication

Tools

POS system

Job description

Position Overview

The Pizzeria Counter Associate serves as the first point of contact for customers. This role includes greeting guests, taking orders accurately, handling payments/point-of-sale systems, coordinating with the kitchen, and maintaining a clean, welcoming environment. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced setting.

Benefits

• Flexible schedule
• Free uniforms
• Opportunity for advancement

Pizzeria Counter Associate

Key Responsibilities

Customer Service & Order Handling

• Greet customers warmly as they enter the pizzeria or approach the counter.
• Take orders accurately for dine‑in, takeout, and phone‑in customers.
• Provide menu knowledge, including specials, ingredients, and customization options.
• Suggest add‑ons or promotions when appropriate.
• Ensure orders are communicated clearly to kitchen staff.

Cashier & Point-of-Sale (POS) Duties

• Operate the POS system efficiently.
• Process cash, card, and mobile payments with accuracy.
• Issue receipts, make change, and handle refunds when needed.
• Balance cash drawer at the beginning and end of shifts (if assigned).

Coordination & Communication

• Work closely with pizza makers and kitchen staff to ensure timely and accurate order fulfillment.
• Monitor order status and provide updates to customers.
• Communicate any special requests or dietary needs to the kitchen team.

Food Prep Support (Front-of-House)

• Prepare/stock simple items such as beverages, dipping sauces, dessert items, etc.
• Restock toppings, utensils, napkins, condiments, and to‑go containers.

Cleaning & Maintenance

• Keep the counter area clean, organized, and sanitized throughout the shift.
• Wipe tables and maintain a tidy dining area as needed.
• Sweep or mop small front‑of‑house areas.
• Take out trash and recycling at designated times.

Inventory & Stock Rotation

• Restock bottled drinks, chips, and grab‑and‑go foods.
• Check inventory levels of paper products and packaging supplies.
• Rotate stock to ensure freshness and proper organization.

Phone & Delivery Coordination

• Answer the phone politely, take orders, and provide estimated pickup times.
• Coordinate with delivery drivers when applicable.
• Help package orders for delivery and pickup.

Team Support

• Assist coworkers during rushes or slow periods as needed.
• Participate in opening and closing duties (e.g., setting up the counter, shutting down equipment, completing checklists).

Qualifications

• Friendly, positive attitude and strong communication skills.
• Ability to multitask in a fast‑paced environment.
• Basic math skills for handling payments.
• Customer service experience preferred; restaurant experience is a plus.
• Ability to stand for extended periods and lift up to 30 lbs.
• Reliable transportation and valid NYS ID.

Pay to Commensurate with Experience and Ability