Pizzeria Counter Associate

Settles Hill Banquets & Events; Town of Rotterdam (NY); On-site; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

A local food service establishment in the Town of Rotterdam is seeking a Pizzeria Counter Associate to act as the first point of contact for customers. The ideal candidate should possess strong communication skills, the ability to multitask, and experience in customer service. Responsibilities include taking orders, managing payments, and ensuring a clean environment. This position offers flexible scheduling and an opportunity for advancement within the company.

Qualifications

• Customer service experience preferred; restaurant experience is a plus.
• Ability to stand for extended periods and lift up to 30 lbs.
• Reliable transportation and valid NYS ID.

Responsibilities

• Greet customers warmly as they enter the pizzeria.
• Take orders accurately for dine-in, takeout, and phone-in customers.
• Operate the POS system efficiently and process payments.

Skills

Friendly, positive attitude

Strong communication skills

Ability to multitask

Basic math skills

Customer service experience

Job description

Job Title: Pizzeria Counter Associate

Benefits

• Flexible schedule
• Free uniforms
• Opportunity for advancement

Position Overview

The Pizzeria Counter Associate serves as the first point of contact for customers. This role includes greeting guests, taking orders accurately, handling payments/point-of-sale systems, coordinating with the kitchen, and maintaining a clean, welcoming environment. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced setting.

Key Responsibilities

Customer Service & Order Handling

• Greet customers warmly as they enter the pizzeria or approach the counter.
• Take orders accurately for dine-in, takeout, and phone-in customers.
• Provide menu knowledge, including specials, ingredients, and customization options.
• Suggest add-ons or promotions when appropriate.
• Ensure orders are communicated clearly to kitchen staff.

Cashier & Point-of-Sale (POS) Duties

• Operate the POS system efficiently.
• Process cash, card, and mobile payments with accuracy.
• Issue receipts, make change, and handle refunds when needed.
• Balance cash drawer at the beginning and end of shifts (if assigned).

Coordination & Communication

• Work closely with pizza makers and kitchen staff to ensure timely and accurate order fulfillment.
• Monitor order status and provide updates to customers.
• Communicate any special requests or dietary needs to the kitchen team.

Side Tasks & Additional Duties

Food Prep Support (Front-of-House)

• Prepare/stock simple items such as beverages, dipping sauces, dessert items, etc.
• Restock toppings, utensils, napkins, condiments, and to-go containers.

Cleaning & Maintenance

• Keep the counter area clean, organized, and sanitized throughout the shift.
• Wipe tables and maintain a tidy dining area as needed.
• Sweep or mop small front-of-house areas.
• Take out trash and recycling at designated times.

Inventory & Stock Rotation

• Restock bottled drinks, chips, and grab-and-go foods.
• Check inventory levels of paper products and packaging supplies.
• Rotate stock to ensure freshness and proper organization.

Phone & Delivery Coordination

• Answer the phone politely, take orders, and provide estimated pickup times.
• Coordinate with delivery drivers when applicable.
• Help package orders for delivery and pickup.

Team Support

• Assist coworkers during rushes or slow periods as needed.
• Participate in opening and closing duties (e.g., setting up the counter, shutting down equipment, completing checklists).

Qualifications

• Friendly, positive attitude and strong communication skills.
• Ability to multitask in a fast-paced environment.
• Basic math skills for handling payments.
• Customer service experience preferred; restaurant experience is a plus.
• Ability to stand for extended periods and lift up to 30 lbs.
• Reliable transportation and valid NYS ID.

PAY TO COMMENSURATE WITH EXPERIENCE AND ABILITY