Pizza Guest Experience Specialist

PAPAS NEW BUFFALO LLC; New Buffalo (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Hands-on experience in fast-paced food

Competitive pay

Job summary

Papa's Pizza Restaurant in New Buffalo welcomes a friendly, dependable team member to join our front-of-house crew. You’ll help guests with orders, answer questions, and ensure every interaction is efficient, welcoming, and professional.

As part of a fast-paced environment, you will greet customers, take orders, handle payments, and support smooth daily operations while upholding our standards for food safety and guest satisfaction.

Qualifications

• Experience in customer service, restaurant, or retail is helpful but not required.
• Strong communication and interpersonal skills.
• Ability to stay organized and work efficiently in a fast-paced environment.
• Comfort with cash and card transactions and basic math.

Responsibilities

• Greet customers warmly and provide courteous service in person and over the phone.
• Take accurate food and beverage orders and enter them into the POS system.
• Answer questions about menu items, ingredients, specials, and order status.
• Assist with order coordination to ensure timely and accurate preparation and delivery.
• Handle payments, process transactions, and provide receipts as needed.
• Resolve customer concerns professionally and escalate issues when appropriate.
• Maintain a clean, organized front counter or dining area.
• Support teammates during busy periods and contribute to smooth daily operations.
• Follow company standards for food safety, cleanliness, and service.

Skills

Customer service

Communication

Cash handling

Teamwork

Organization

Tools

POS system

Job description

We are looking for a friendly, dependable, and customer-focused team member to help create a positive experience for guests at our Papa's Pizza Restaurant. In this role, you will be an important part of the front-of-house team, assisting customers with orders, answering questions, and helping ensure every interaction is efficient, welcoming, and professional.

Responsibilities

• Greet customers warmly and provide attentive, courteous service in person and over the phone.
• Take accurate food and beverage orders and enter them into the point-of-sale system.
• Answer questions about menu items, ingredients, specials, and order status.
• Assist with order coordination to help ensure timely and accurate preparation and delivery.
• Handle payments, process transactions, and provide receipts as needed.
• Resolve customer concerns professionally and escalate issues when appropriate.
• Maintain a clean, organized, and welcoming front-counter or dining area.
• Support team members during busy periods and contribute to smooth daily operations.
• Follow company standards for food safety, cleanliness, and customer service.

Qualifications

• Previous customer service, restaurant, or retail experience is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to stay organized and work efficiently in a fast-paced environment.
• Basic math skills and comfort handling cash and card transactions.
• Reliable, punctual, and able to work as part of a team.
• Willingness to learn menu items, systems, and service procedures.

Preferred Attributes

• Positive attitude and a genuine commitment to helping customers.
• Ability to remain calm and professional during busy service periods.
• Flexibility to assist with a variety of front-of-house tasks.
• Attention to detail when entering orders and handling customer requests.

What We Offer

• A supportive team environment.
• Opportunities to learn and grow in the food service industry.
• Hands-on experience in a fast-paced, customer-oriented setting.
• Competitive compensation based on experience and location.

If you enjoy working with people, take pride in delivering great service, and thrive in a lively environment, we encourage you to apply.