Pizza Shop Customer Experience Specialist

SmartRecruiters, Inc.; Bloomington (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

SmartRecruiters, Inc. in Bloomington is hiring a Full-time Customer Service Representative to support our store operations. You will answer calls, take orders, and handle cash transactions while ensuring a friendly, customer-focused experience.

Join a team that emphasizes teamwork, cleanliness, and efficient service during busy periods. The role includes standing for extended periods and lifting up to 25 lbs, with weekend shifts as needed.

Qualifications

• Excellent communication with customers and team members.
• Attention to detail and ability to follow directions.
• Flexible to work weekends and holidays.
• Positive, friendly attitude with a ready smile.
• Basic math for cash handling and order calculations.
• Ability to multitask in a fast-paced environment.
• Stamina to stand for long periods and lift up to 25 lbs.
• Team-oriented and collaborative mindset.
• Customer-focused approach to service.
• Maintain composure and professionalism under pressure.
• Fast learner capable of adapting to new processes.

Responsibilities

• Answer incoming phone calls and take customer orders efficiently and accurately.
• Prepare and make pizzas according to company standards and customer specifications.
• Process cash and credit card transactions with precision.
• Deliver outstanding customer service, ensuring a positive experience for every customer.
• Maintain a clean and organized work environment.
• Collaborate with team members to ensure smooth operations during busy periods.
• Handle customer inquiries and resolve issues professionally.
• Assist with various cleaning tasks to uphold store cleanliness standards.
• Lift and move items weighing up to 25 lbs as needed.

Skills

Communication

Attention to detail

Flexibility

Positive attitude

Math skills

Multitasking

Stamina

Teamwork

Customer focus

Calm under pressure

Quick learner

Job description

SmartRecruiters, Inc. in Bloomington is hiring a Full-time Customer Service Representative to support our store operations. You will answer calls, take orders, and handle cash transactions while ensuring a friendly, customer-focused experience.

Join a team that emphasizes teamwork, cleanliness, and efficient service during busy periods. The role includes standing for extended periods and lifting up to 25 lbs, with weekend shifts as needed.