Pizza Maker & Guest Experience Specialist

Domino's Pizza; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino’s Pizza in Washington DC seeks a full-time Store Customer Service Rep to deliver excellent service and maintain product and image standards. The role involves greeting customers, taking orders, handling POS transactions, and ensuring accuracy and efficiency at every step.

You will prepare items, assist in bagging/tags, and help with delivery or car-side service while upholding quality standards and providing friendly, proactive customer support to encourage repeat visits.

Qualifications

• Be no less than sixteen (16) years of age.
• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills for interactions with management and customers, take and process orders.
• Superb ability to multi-task in a dynamic, fast-paced environment.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to work independently and as part of a team.

Responsibilities

• Prepares a variety of pizzas and other menu items.
• Measures ingredients required for specific items being prepared.
• Follows procedures for safe food preparation, assembly and presentation.
• Help with bagging and tagging orders.
• Running food out to customers' cars or delivery drivers.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Assists with up-selling additional products.
• Masters Point of Sale (POS) computer systems for automated order taking.
• Communicates clearly and positively with management and team members.
• Handles currency and credit transactions quickly and accurately.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cleans, stocks and restocks work stations and display cases.
• Transfers supplies between storage and work areas.
• Packs, weighs, and labels products as required.
• Ensures supervisor is aware of food shortages.
• Adheres to all quality standards, principles, guidelines and policies.
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Multi-tasking

Order taking

Verbal communication

Tools

POS systems

Job description

Domino’s Pizza in Washington DC seeks a full-time Store Customer Service Rep to deliver excellent service and maintain product and image standards. The role involves greeting customers, taking orders, handling POS transactions, and ensuring accuracy and efficiency at every step.

You will prepare items, assist in bagging/tags, and help with delivery or car-side service while upholding quality standards and providing friendly, proactive customer support to encourage repeat visits.