PIV General Clerk II

Crossroads Talent Solutions, LLC; Summit (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision Benefits

401k

Life Insurance

Employee Health and Wellness program

Job summary

Crossroads Talent Solutions, LLC is seeking a detail-oriented PIV General Support Clerk II to provide on-site credentialing and security administrative support to USCIS OSI locations nationwide. The role handles PIV card issuance, fingerprinting, access control, and related documentation, ensuring compliance with HSPD-12 and DHS policies.

This on-site position requires US citizenship and a public trust clearance.

Qualifications

• U.S. Citizenship is required and Public Trust clearance preferred.
• Strong administrative and organizational skills with attention to detail.
• Proficiency in Microsoft Office and professional communication.

Responsibilities

• PIV Card Issuance & Credentialing Support: issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards.
• Fingerprinting services for authorized DHS personnel and visitor management.
• Maintain access control systems, logs, and security databases.
• Prepare reports and administrative documents; support audits and inventory.
• Provide professional customer service in person, by phone, and via email.

Skills

Administrative skills

Organizational skills

Microsoft Office

Communication

Customer service

PII handling

Attendance reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

PIV Support Clerk

Employment Type: Full-Time | On-Site (No Telework) | National Benefits Center

Position Overview

Crossroads Talent Solutions is seeking dependable, detail-oriented PIV General Support Clerk II to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.

This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.

This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).

Key Responsibilities

PIV Card Issuance & Credentialing Support

• Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
• Provide fingerprinting services for authorized DHS personnel
• Process visitor badges and maintain visitor logs
• Schedule appointments using DHS credentialing systems
• Track card production, issuance, revocation, and destruction
• Maintain and update access control systems and security databases
• Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
• Monitor and track HSPD-12 inventory and supplies
• Provide professional customer service in person, by phone, and via email

Security Administrative Support

• Monitor and manage security-related email inboxes
• Assist Regional Security Chiefs and Field Security Managers
• Perform data entry and document scanning
• Prepare reports, spreadsheets, and administrative documentsMaintain security trackers and databases
• Support audits and annual inventory reviews
• Assist with OSI program improvement initiatives

Minimum Qualifications

• U.S. Citizenship (Required)
• Public Trust Clearance Required
• Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
• High school diploma or equivalent
• Strong administrative and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional communication and customer service skills
• Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
• Reliable attendance and punctuality

Work Schedule

• Full-time, on-site - 2nd shift (9:30am-6pm)
• Telework is not authorized
• Local travel is not reimbursable

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Crossroads is committed to providing equal employment opportunities to qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process, participate in an interview, or otherwise participate in the hiring process, please contact [HR/email/phone]. Crossroads will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship, consistent with applicable law.

Equal Opportunity Employer/Veteran/Disabled