HSPD-12: Government Badging & Credentialing Specialist (Lanham, MD.*)

Citizant; Landover (MD); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

FSA

EAP

Tuition assistance

Job summary

Citizant is seeking an Enrollment Support Specialist to guide applicants through PIV card enrollment, verification, and data collection. You will schedule appointments, collect biometric data, and verify identities, while ensuring accuracy and compliance with security standards.

Role requires high school or GED, strong Excel usage, and excellent communication. You will handle confidential information with discretion and provide responsive customer support to applicants and contractors.

Qualifications

• Experience with data entry and handling sensitive information.
• Strong attention to detail in enrollment processes.
• Excellent written and verbal communication abilities.
• Ability to work with multiple stakeholders and schedules.
• Discretion when handling confidential applicant data.

Responsibilities

• Schedule appointments for PIV card activations and enrollments.
• Collect biometric data and verify applicant identities.
• Validate documentation and ensure proper submission.
• Maintain secure records and protect applicant information.
• Assist applicants and answer inquiries with professionalism.
• Document and track enrollment progress for each file.

Skills

Attention to detail

Organizational skills

Communication skills

Interpersonal skills

Discretion with confidential info

Customer service

Education

High School diploma or GED

Tools

Microsoft Excel

Job description

Overview

Citizant is a leading provider of professional IT services to the U.S. government. We address challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services for the U.S. Departments of Homeland Security and Treasury. We seek ethical, talented, and committed team members who align with our core values: Drive, Excellence, Reputation, Responsibility, and a Better Future.

Duties and Responsibilities

Enrollment Process Management:

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls and emails related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection:

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication:

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy:

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training:

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements

Required Competencies:

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
• Perform other job-related duties as assigned.

Physical Requirements:

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential.

Education:

• High School diploma, GED certification.

Clearance Requirement:

• US Citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Health and Welfare (H&W) benefit:

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Disclaimer:

Note: This position may be part of a pipeline recruitment process. The role may not be immediately available but is expected to open in the near future. Applications will be retained for consideration when openings arise.

Salary

$21.96 per hour