Pittsburgh - Sales Associate

Rockler Woodworking and Hardware; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer service team. This role focuses on providing exceptional service to customers interested in woodworking and DIY projects, ensuring they receive the best products and advice. As a Sales Associate, you will engage directly with customers, demonstrating products and ensuring the sales floor remains inviting and well-stocked. If you have a passion for woodworking and enjoy helping others, this is a fantastic opportunity to be part of a supportive and dynamic team.

Qualifications

• Minimum of high school graduate or GED required.
• Knowledge of woodworking and hand tools is essential.

Responsibilities

• Greet customers and assist with retail sales of woodworking supplies.
• Maintain store cleanliness and assist with merchandising.

Skills

Woodworking Knowledge

Customer Service Skills

Sales Skills

Teamwork

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Hand Tools

Job description

Next to Robinson Town Center, 2000 Park Manor Blvd, Pittsburgh, Pennsylvania, United States of America Req #37

Tuesday, May 6, 2025

Join the Rockler Woodworking Family!

Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.

Are you interested or experienced in woodworking or DIY projects? If so, this may be the perfect job for you!

This is a customer service role in which the sales associate gives customers their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are hiring for both a Sales Associate position and a Key Holder position.

Summary of Position

This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required
• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.
• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.
• Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.
• Takes Initiative

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Next to Robinson Town Center, 2000 Park Manor Blvd, Pittsburgh, Pennsylvania, United States of America