pitality Associate

Kaleida Health; Buffalo (NY); On-site; USD 24,245 - 31,960; Part time

Job summary

Kaleida Health is seeking a part-time Hospitality Associate at Buffalo General Medical Center to ensure the quality and timely delivery of patient trays. Responsibilities include providing diet education materials, distributing menus, and assisting patients with selections.

Ideal candidates will have a High School Diploma and experience in customer service. Strong communication and basic math skills are crucial for this role.

Salary ranges from $17.60 to $23.20, with a bi-weekly pay frequency. Join us in advancing our community's health!

Qualifications

• Minimum one year in a customer service focused position required.

Responsibilities

• Ensure quality, order accuracy, & timely delivery of patient trays.
• Provide 'Information About Your Diet' education materials.
• Distribute diet-specific menu and explain room service program/ordering process.
• Assist patients who are unable to select a menu.
• Complete floor stock and address dietary-related needs for assigned unit.
• Maintain high communication level with patient, visitor and hospital staff.

Skills

Excellent communication & interpersonal skills

Ability to understand verbal & written instructions

Ability to perform competencies within required time frames

Good basic mathematic skills

Education

High School Diploma or equivalent

Job description

Hospitality Associate

Department: BGMC Food and Nutrition

Location: Buffalo General Medical Center, Buffalo, NY, USA

Work Type: Part‑Time

Scheduled Work Hours: 7:00‑5:00, 7:30‑5:30, 8:00‑6:00 (Shift 1)

Job Description

To ensure the quality, order accuracy and timely delivery of patient trays. Provide basic "Information About Your Diet" education materials, distribute diet‑specific menu, and explain room service program/ordering process. If a patient is unable to select, will take appropriate measures for the patient to have a select menu. Complete floor stock and any dietary related needs for their assigned unit.

Responsibilities

• Ensure quality, order accuracy, & timely delivery of patient trays.
• Provide "Information About Your Diet" education materials.
• Distribute diet‑specific menu and explain room service program/ordering process.
• Assist patients who are unable to select a menu.
• Complete floor stock and address any dietary related needs for assigned unit.
• Maintain high communication level with patient, visitor and hospital staff.

Education and Credentials

High School Diploma or equivalent.

Experience

Minimum one year in a customer service focused position required.

Required Skills

• Excellent communication & interpersonal skills.
• Ability to understand verbal & written instructions, reason and make sound judgment.
• Ability to perform all competencies within the required time frames.
• Good basic mathematic skills.

Working Conditions

• Weight Requirement – Medium (up to 50 lbs)
• Job Details – Standard Hours Bi‑Weekly: 57.00
• FTE: 0.760000
• Weekend/Holiday Requirement: Yes
• On Call Required: No
• With Rotation: (not specified)
• Work Arrangement: Onsite
• Union Code: U08 – SEIU 1199 BGH Service Workers
• Requisition ID#: 15192
• Grade: S4
• Pay Frequency: Bi‑Weekly
• Salary Range: $17.60 – $23.20
• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

About Kaleida Health

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission‑critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!