Patient Support Associate

Kaleida Health; Williamsville (VT); On-site; USD 24,245 - 31,960; Full time

Job summary

Kaleida Health is seeking a Patient Support Associate for the MFS Operating Room in Williamsville, NY. In this role, you will handle patient comfort duties, assist with inventory management, and support dietary needs under the supervision of healthcare professionals.

The ideal candidate will possess a high school diploma and excellent communication skills, with at least one year of customer service experience in a related field. The position offers a competitive salary and benefits, with no weekend or holiday requirements.

Qualifications

• High school diploma or equivalency required.
• Ability to properly communicate information obtained from patients.
• Ability to maintain composure and effectiveness in stressful situations.
• Minimum one year in a customer-service focused position.

Responsibilities

• Responsible for environmental maintenance.
• Manage inventory and assist in dietary support.
• Provide transportation assistance and patient comfort duties.
• Participate in patient care activities and quality improvement initiatives.

Skills

Communication skills

Interpersonal skills

Customer-service experience

Stress management

Education

High school diploma or equivalency

Job description

Job Title

Patient Support Associate

Department & Location

MFS Operating Room, Millard Fillmore Suburban – US: NY: Williamsville

Job Description

This position, under the general supervision of the RN or Transport Manager, is responsible for environmental, inventory, dietary, transportation, limited clerical and patient comfort duties. Performs computer input. Participates in patient care activities as assigned. Participates in quality improvement activities. Implements the philosophy, objectives, policies and standards of Kaleida Health within the patient‑centered care program and Kaleida as a whole.

Responsibilities

• Environmental maintenance
• Inventory management
• Dietary support
• Transportation assistance
• Limited clerical tasks
• Patient comfort duties
• Computer input
• Participation in patient care activities as assigned
• Participation in quality improvement activities

Qualifications

• High school diploma or equivalency required
• Ability to properly communicate information obtained from patients
• Ability to implement high standards of care within the confinements of the position
• Ability to maintain composure and effectiveness in stressful situations
• Ability to safely handle and utilize various pieces of equipment used in the course of the position
• Minimum one year in a customer‑service focused position (for Centralized Transport Department)
• Excellent communication and interpersonal skills, both verbal and written

Working Conditions

• Standard Hours: Bi‑Weekly 45.00 FTE 0.60
• Weekend/Holiday Requirement: No
• On Call Required: No
• With Rotation: Work Arrangement: Onsite
• Union Code: U10 - SEIU 1199 Millard Svc & Maint
• Requisition ID#: 16908
• Grade: S4

Compensation

Pay Frequency: Bi‑Weekly. Salary Range: $17.60 – $23.20 per hour. Wage will be determined based on candidate's experience, qualifications, internal equity, and applicable collective bargaining agreement.

DEI Statement

Kaleida Healths mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission‑critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated.