Pit Supervisor

Treasure Island Resort & Casino; Welch Township (MN); In loco; USD 31.000 - 45.000; Tempo pieno

Descrizione del lavoro

Treasure Island Resort & Casino in Welch Township, MN seeks a Table Games Supervisor to direct pit operations, supervise dealers, and maintain game integrity and guest service standards on the gaming floor.

The role requires leadership, knowledge of table games, and strong communication skills; you will monitor activity, coordinate training, and ensure compliance with policies while working a flexible schedule including weekends and holidays.

Competenze

• High School Diploma/GED or equivalent experience required.
• 1 year table games supervisory experience preferred with knowledge of Treasure Island policies and procedures.

Mansioni

• Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews.
• Direct daily work activities ensuring conformance to standards, policies and procedures.
• Promote positive team member and guest relations.
• Assess table games activity and guest evaluations and communicate with surveillance.
• Monitor equipment to assure tables are in good repair and gaming devices meet standards.
• Responsible for money transactions on assigned games.
• Operate the table games data application.
• Ensure that comp guidelines are followed.
• Complete pit counts and reports.
• Process jackpots and complete required IRS forms.
• Assist Table Games trainer with dealer school training and other trainings when needed.

Conoscenze

Accurate and detail-oriented

Organized and adaptable

Microsoft Office proficiency

Strong communication skills

Problem solving

Conflict resolution

Formazione

High School Diploma/GED or equivalent experience

1 year table games supervisory experience

Strumenti

Table Games Data Application

Descrizione del lavoro

*Please note: a resume is required for this position*

Pay Rate: $27.50 an hour

SUMMARY

Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities ensuring conformance to standards, policies and procedures
• Promote positive team member and guest relations
• Assess table games activity and guest evaluations and communicate with surveillance
• Monitor equipment to assure tables are in good repair and gaming devices meet standards
• Responsible for money transactions on assigned games
• Operate the table games data application
• Ensure that comp guidelines are followed
• Complete pit counts and reports
• Process jackpots and complete required IRS forms
• Assist Table Games trainer with dealer school training, departmental training or other trainings when needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• 1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island's policies and procedures

Preferred:

• Understanding of Table Games Yield management
• Knowledge in advantage play recognition such as basic strategy and card counting systems

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong conflict resolution skills

Abilities

Required:

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Effectively Handling Harassment training
• Title 31 training and certification
• Must be certified as a Table Games Supervisor in accordance with the Tribal compact
• Counterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to stand for long periods of time with infrequent amounts of walking and sitting
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 10 pounds occasionally

WORKING ENVIRONMENT

• Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact