Pipeline Teller

Jobtailor; Boonsboro (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

M&T Bank in Maryland is seeking a Branch Customer Service role to assist customers, handle transactions, and promote banking services in a busy branch environment.

You will greet customers, resolve issues, and educate clients through demonstrations while following bank policies and risk controls. This position emphasizes accuracy, compliance, and exceptional service in a retail banking setting.

Qualifications

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.
• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face to face work environment.

Responsibilities

• Provide exceptional service to branch customers and resolve routine customer problems in a timely manner.
• Understand customer needs and deliver appropriate solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Manage the lobby by meeting and greeting customers and addressing immediate needs.
• Balance and process customer transactions accurately and efficiently following Bank Policy.
• Resolve escalated account service issues and accurately log customer complaints.
• Transition identified sales opportunities to appropriate banking partners.
• Complete branch operational activities, including cash ordering, vault, ATM, and wire transfer activities.
• Process customer and account maintenance accurately.
• Complete Consumer AML/BSA/KYC-related activities.
• Adhere to compliance and operational risk controls.
• Maintain internal control standards and implement audit and regulatory action points.
• Promote an environment supporting belonging and reflecting the M&T Bank brand.
• Stay current on operational changes and help reduce preventable losses and fraudulent activity.

Skills

Customer Service

Data Entry

Cash Handling

Verbal Communication

Interpersonal Skills

Education

High School Diploma or GED

Tools

Internet

Job description

• Provide exceptional service to branch customers and resolve routine customer problems in a timely manner
• Understand customer needs and deliver appropriate solutions
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities
• Manage the lobby by meeting and greeting customers and addressing immediate needs
• Balance and process customer transactions accurately and efficiently following Bank Policy
• Resolve escalated account service issues and accurately log customer complaints
• Transition identified sales opportunities to appropriate banking partners
• Complete branch operational activities, including cash ordering, vault, ATM, and wire transfer activities
• Process customer and account maintenance accurately
• Complete Consumer AML/BSA/KYC-related activities
• Adhere to compliance and operational risk controls
• Maintain internal control standards and implement audit and regulatory action points
• Promote an environment supporting belonging and reflecting the M&T Bank brand
• Stay current on operational changes and help reduce preventable losses and fraudulent activity

Requirements

• High school diploma or equivalent (GED)
• Minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology
• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print
• Ability to interact with customers in an open face to face work environment

Core Competencies

Demonstrates exceptional customer service skills while effectively managing customer transactions and resolving issues. Proficient in compliance activities and operational processes within a banking environment.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Skills
• Cash Handling Experience
• Verbal Communication Skills
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Transaction Processing
• Account Maintenance
• AML/BSA/KYC Activities
• Operational Risk Controls
• Audit Implementation

Soft Skills

• Time Management
• Organizational Skills
• Prioritization Skills

Industry Keywords

• Bank Policy
• Customer Complaints
• Self-Service Opportunities
• Fraud Prevention
• Lobby Management

Tools & Technologies

• Internet User-Level Technology