PIP Claims Supervisor - Hybrid, Growth & Impact

Merchants Insurance Group; Buffalo (NY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work schedule

Flexible work arrangements

Competitive pay scale

Generous paid time off

Full benefits: Health, Dental, Vision,

Life Insurance

401(k) employer match

Tuition Reimbursement

Job summary

Merchants Insurance Group in Buffalo, NY is seeking a Claims Supervisor for Personal Injury Protection (PIP). The role offers a hybrid schedule with two in-office days weekly and flexibility to work remotely on other days.

You will lead a team handling PIP/No-Fault claims, ensure compliance, and drive quality and productivity in customer outcomes. The ideal candidate has 5+ years of progressive claims experience and supervisory background, with strong PIP knowledge and required state licenses.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant insurance claims experience.
• Minimum of 5 years of progressively responsible claims experience, with significant experience handling PIP/No-Fault or casualty claims preferred.
• Prior supervisory, team lead, mentoring, or demonstrated leadership experience are strongly preferred.
• Strong knowledge of applicable PIP/No-Fault statutes, regulations, claims practices, and regulatory requirements.
• Appropriate state adjuster licenses must be obtained and maintained where required.

Responsibilities

• Daily management of the Personal Injury Protection/No-Fault Claims team to ensure claims are handled accurately, efficiently, and in accordance with state statutes, regulations, policies, and best practices.
• Develop colleagues, identify trends, manage escalated matters, and implement strategies improving quality, productivity, and customer experience.
• Provide technical guidance on complex claims involving coverage, eligibility, medical causation, medical necessity, wage loss, and statutory benefits.
• Review complex, high exposure, litigated, arbitrated, or escalated claims and provide direction.
• Monitor inventories, diaries, cycle times, closures, reserves, and workload distribution.
• Implement measures to control indemnity costs and loss adjustment expenses within budget guidelines.
• Audit claim files, implement processes, and provide input for performance management.
• Partner with counsel to establish strategies and achieve effective outcomes.
• Oversee utilization of medical bill review, independent medical examinations, peer reviews, investigations, and other PIP-related services.

Skills

Team leadership

PIP/No-Fault knowledge

Claims management

Regulatory knowledge

Communication

Time management

Education

Bachelor’s degree or equivalent

Job description

Merchants Insurance Group in Buffalo, NY is seeking a Claims Supervisor for Personal Injury Protection (PIP). The role offers a hybrid schedule with two in-office days weekly and flexibility to work remotely on other days.

You will lead a team handling PIP/No-Fault claims, ensure compliance, and drive quality and productivity in customer outcomes. The ideal candidate has 5+ years of progressive claims experience and supervisory background, with strong PIP knowledge and required state licenses.