PIP Casualty Claims Specialist

Hanover Insurance Group, Inc.; Howell, Northern (MI, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and-dis

401K with company match

PTO

Job summary

The Hanover Insurance Group is seeking a PIP Consultant Casualty Claims in Michigan to manage no‑fault claims with moderate injury, verify coverage, evaluate medical bills, and negotiate settlements with claimants, providers, and third parties.

The role involves reserving, authorizing payments, collaborating with underwriting, legal, and stakeholders, mentoring entry-level claim handlers, and maintaining licensing with ongoing training in a hybrid work environment.

Qualifications

• Associate degree required; bachelor’s degree preferred or combination of education and experience.
• 1–4 years of relevant claims handling experience.
• Proficient with MS Office and basic software systems.
• Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution.

Responsibilities

• Manage a caseload of moderately complex casualty claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages.
• Identify and refer potentially suspicious claims to the Special Investigations Unit.
• Set reserves, authorize payments, and demonstrate financial acumen within scope of authority.
• Collaborate with underwriting, legal, and internal/external stakeholders as needed to ensure comprehensive claim evaluation.

Skills

Casualty claims

Investigations

Negotiation

Communication

Analytical reasoning

Mentoring

Software literacy

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office

No-fault claims systems

Job description

The Hanover Insurance Group is seeking a PIP Consultant Casualty Claims in Michigan to manage no‑fault claims with moderate injury, verify coverage, evaluate medical bills, and negotiate settlements with claimants, providers, and third parties.

The role involves reserving, authorizing payments, collaborating with underwriting, legal, and stakeholders, mentoring entry-level claim handlers, and maintaining licensing with ongoing training in a hybrid work environment.