PIP Adjuster

FIRST ACCEPTANCE INSURANCE; United States; On-site; USD 50,000 - 65,000; Full time

Job summary

First Acceptance Corporation seeks a Claims Adjuster to manage claim files end-to-end, analyzing medical bills, lost wages, and expenses for timely settlements.

The role requires strong analytical and communication skills, multitasking in a fast-paced environment, and the Florida Adjuster License within 60 days. A 2-year degree and relevant experience are preferred, with commitment to company values.

Qualifications

• 2-year degree or higher in a related field is highly desirable; high school diploma or equivalency is required.
• Minimum of 2 years of relevant claims, insurance or other administrative experience is required.
• Knowledge of medical and legal terminology a plus.
• Must currently hold or have the ability to secure and maintain Florida adjuster license(s) within 60 days of employment.
• Strong customer service skills and related behaviors are required. Requires the ability to multi-task.
• Strong analytical and problem-solving skills.

Responsibilities

• Receives and responds to correspondence regarding claim files in a timely manner.
• Identifies involved parties eligible for coverage; analyzes medical bills, lost wages, and/or other expense claims submitted for payment.
• Follows-up on claims to ensure all pertinent information is received to settle claims.
• Authorizes payment of claims within company guidelines and stays current with procedures and policy changes.
• Maintains compliance with SOPs, regulatory and statutory requirements, and best practices.
• Identifies potential fraud indicators and works with SIU when appropriate.
• Investigates No-fault and Medpay losses; evaluates exposures.
• Processes incoming mail and data through various systems and software.
• Completes incoming and outgoing phone calls, taking statements when appropriate; writes correspondence.
• Documents injury-related treatment and lost wages; maintains expense history.
• Performs other duties as assigned.

Skills

Customer service

Analytical skills

Communication skills

Multitasking

Time management

Detail oriented

Education

Associate degree or higher in related field

Adjuster's License (Florida)

Job description

• Receives and responds to correspondence regarding claim files in a timely manner.
• Identifies involved parties eligible for coverage; analyzes medical bill(s), lost wages, and/or other expense claims submitted for payment using a consistent and thorough review process.
• Follows-up on claims to ensure all pertinent information is received to settle claims.
• Authorizes payment of claims within company guidelines. Maintains current knowledge of new claim settlement procedures, state regulations, and policy changes. Develops a comprehensive settlement strategy; utilizes appropriate medical, wage, and/or other expense claim investigation forms and form letters.
• Maintains compliance with Standard Operating Procedures, Regulatory and Statutory requirements, and/or best practices.
• Identifies potential fraud indicators and works closely with the Special Investigations Unit (SIU) when appropriate.
• Investigates No-fault and Medpay losses; evaluates exposures.
• Processes incoming mail and data through various systems and software.
• Completes incoming and outgoing phone calls, taking recorded statements when appropriate; composes written correspondence.
• Thoroughly documents injury related treatment, lost wages, and/or other expense history.
• Performs other duties as assigned.

JOB REQUIREMENTS

• A 2-year degree or higher in a related field is highly desirable; high school diploma or equivalency is required.
• A minimum of 2 years of relevant claims, insurance or other administrative experience is required.
• Knowledge of medical and legal terminology a plus.
• Must currently hold or have the ability to secure and maintain Florida adjuster license(s) within 60 days of employment.
• Strong customer service skills and related behaviors are required. Requires the ability to multi-task.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Effective organizational and time management skills.
• Ability to work in a fast-paced environment with attention to detail and deadlines.
• Requires computer literacy and the ability to learn software applications.
• Commitment to First Acceptance’s company values.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

Qualifications

Licenses & Certifications

Required

Adjuster's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.