PINK Store Leader: Elevate Customer Experience & Growth

Victoria’s Secret & Co.; Clarksville (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

Victoria’s Secret & Co. is seeking a PINK Manager to lead the customer and brand experience in higher-volume stores, guiding Brand Supervisors and associates to deliver outstanding service and sales results.

You will translate brand direction into daily actions, coach teams, and collaborate with Store Manager to ensure visual standards, staffing, and product storytelling align with company goals.

Qualifications

• Experience leading retail teams and driving customer satisfaction.
• Ability to review business reports and translate insights into actions.
• Willingness to work nights, weekends, and a flexible schedule.
• Experience developing direct reports and coaching in a store environment.
• Experience influencing cross-functional partners.

Responsibilities

• Lead overall customer and brand experience within the PINK line.
• Translate brand direction into priorities and daily actions for the team.
• Oversee product storytelling and selling behaviors to protect the customer experience.
• Provide coaching and development to PINK Supervisors and Selling Associates.
• Collaborate with Store Manager on hiring decisions and performance management.

Skills

Retail leadership

Customer service

Communication

Coaching

Flexibility

Job description

Victoria’s Secret & Co. is seeking a PINK Manager to lead the customer and brand experience in higher-volume stores, guiding Brand Supervisors and associates to deliver outstanding service and sales results.

You will translate brand direction into daily actions, coach teams, and collaborate with Store Manager to ensure visual standards, staffing, and product storytelling align with company goals.