PINK Manager-University Towne Center

Victoria's Secret; San Diego (CA); On-site; USD 60,000 - 70,000; Full time

Job summary

Victoria's Secret & Co in San Diego seeks a PINK Manager who leads with our values and delivers exceptional customer and associate experiences to grow top-line sales. In higher complexity stores this leader guides Brand Supervisors with direction, prioritization, and coaching to ensure consistent execution.

You will translate brand direction into daily actions, own product storytelling and selling behaviors, manage talent lifecycle with hiring decisions, and partner with Store Manager to drive

Qualifications

• Leadership experience in retail management.
• Proven coaching and talent development.
• Experience delivering best-in-class customer experiences.

Responsibilities

• Lead customer and brand experience on the sales floor.
• Own product storytelling and selling behaviors to reflect brand direction.
• Oversee visual execution and merchandising standards within the area.
• Lead talent lifecycle including interviewing, hiring decisions and performance management.
• Collaborate with Store Manager and leadership teams to drive sales and store performance.

Skills

Leadership

Coaching

Visual merchandising

Customer experience

Recruiting

Job description

Description

A Victoria's Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand's guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

for benefit details related to this position.