PINK Manager-Springfield

Victoria's Secret; Springfield Township (Delaware County); On-site; USD 50,000 - 70,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead store operations, model values, and deliver outstanding customer and associate experiences that grow top-line sales. In higher volume stores, this role guides Brand Supervisors with direction, prioritization, and coaching to ensure consistent execution.

You will drive visual execution, storytelling, and selling behaviors aligned with the Brand, own category insights, and partner with Store Leaders on staffing, development, and standards to

Qualifications

• Experience leading a store team and achieving sales goals.
• Ability to coach and develop associates.
• Strong understanding of brand standards and visual presentation.
• Proven track record in customer experience management.

Responsibilities

• Lead the customer and brand experience, driving sales and standards.
• Ensure product presentation and selling behaviors reflect the Brand guidance.
• Own category-level insights using company tools and reports.
• Manage talent lifecycle including interviewing, hiring decisions and performance.
• Oversee direct reports such as PINK Supervisors and Selling Associates.
• In higher volume stores, lead performance and direction of the business.

Skills

Leadership

Coaching

Customer experience

Visual merchandising

People management

Brand standards

Tools

Sales reporting tools

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing