PINK Manager-Santa Fe Place

Victoria's Secret; Santa Fe (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Victoria's Secret in Santa Fe, NM is seeking a PINK Manager to lead the customer and associate experience, aligning with brand direction and sales goals. You will guide growth, mentor Brand Supervisors, and partner with the Store Manager to execute visual standards and daily operations.

In higher volume stores, you provide coaching, prioritize action, manage hiring decisions with the Store Manager, and drive product storytelling and selling behaviors to protect the emotional tone of the customer

Responsibilities

• Visual execution and brand direction alignment on the sales floor.
• Coach and develop Brand Supervisors and Selling Associates; influence hiring decisions with Store Manager.
• Drive customer experience and product storytelling to support sales and brand standards.
• Collaborate with Sales Leadership to ensure consistent execution of visual merchandising and standards.

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing