PIMS Implementation Specialist

American Veterinary Group (AVG); Tampa (FL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedules

Comprehensive insurance (medical, etc)

Paid Family Leave

Paid Parental Leave

Paid Time Off

Life Balance Day

Pet Discounts

Retirement with employer match

Employee Assistance Program (EAP)

Career development resources

Inclusive culture

Job summary

American Veterinary Group (AVG) is seeking a PIMS Implementation Specialist for Tampa, FL. This hybrid role focuses on managing and implementing Practice Information Management Systems across AVG hospitals.

The ideal candidate will bring veterinary field experience, strong problem solving, and excellent communication to coordinate with hospitals, vendors, and AVG teams. You will lead data migration, system configuration, and go-live support, with travel up to 80% for implementations and

Qualifications

• Previous veterinary field experience and understanding of veterinary hospital workflows.
• Experience using and supporting a veterinary Practice Information Management System (PIMS).
• Experience implementing or optimizing technology in a veterinary environment.

Responsibilities

• Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues.
• Coordinate data mapping, cleansing, migration, testing, and validation against source systems and approved reports.
• Develop and maintain implementation plans, timelines, and readiness requirements.
• Coordinate training and ensure hospital readiness during go-live and post-implementation support.
• Validate integrated data and generate necessary reporting and documentation.

Skills

Veterinary field experience

Project coordination

Communication

Problem solving

Independent worker

Tools

Vetspire

Cornerstone

Avimark

Impromed

ezyVet

Pulse

Job description

Location: Team Member - American Veterinary Group

Compensation: $75,000 - $85,000 / year

Department: Information Technology

Location: Team Member - American Veterinary Group

Compensation: $75,000 - $85,000 / year

Join Our Team as a PIMS Implementation Specialist – Tampa, FL (Hybrid)

The PIMS Implementation Specialist supports the daily management, optimization, and implementation of Practice Information Management Systems across our veterinary hospitals. Reporting to the Director of PIMS, this role connects hospital teams, technology partners, vendors, and the broader PIMS strategy.

The ideal candidate has veterinary field experience, understands hospital operations, and can independently manage support needs and implementation projects. This hands‑on role requires strong problem solving, communication, training, and project coordination skills.

Key Responsibilities

PIMS Support

• Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues.
• Serve as a resource for hospital teams and coordinate issue resolution with vendors and AVG.
• Partner with AVG Operations and streamline configurations, workflows, standards, and processes across hospitals.
• Support system updates, testing, configuration changes, and new functionality.
• Identify recurring issues, recommend improvements, and elevate significant concerns to the Director of PIMS.

PIMS and Software Implementation

• Maintain implementation plans, timelines, task lists, readiness requirements, risks, and status updates.
• Assist with hospital setup, system configuration, user access, provider setup, and integration requirements.
• Coordinate data mapping, cleansing, migration, testing, and validation against source systems and approved reports.
• Document discrepancies, corrective actions, testing results, approvals, and unresolved risks.
• Coordinate training, confirm hospital readiness, provide support during go live, and track issues through resolution.

Integrations, Reporting, and Data Validation

• Support third‑party laboratory, pharmacy, diagnostic, communication, marketing, loyalty, and reporting integrations.
• Coordinate integration setup, testing, validation, documentation, and issue resolution with vendors and internal teams.
• Validate converted data for completeness, accuracy, accessibility, and consistency with approved source records.
• Assist with clinical, operational, and financial reporting and investigate variances following system changes.
• Maintain clear validation records that support consistent execution and audit readiness.

Workflow Improvement, Training, and Documentation

• Partner with the Director of PIMS to evaluate hospital workflows and identify opportunities to improve efficiency through technology.
• Ensure configurations support scheduling, medical records, estimates, invoicing, treatment plans, pharmacy, inventory, diagnostics, provider setup, client communications, and reporting.
• Help standardize workflows, item setup, inventory processes, pricing structures, and chargemaster practices where applicable.
• Develop and maintain standard operating procedures, job aids, workflows, training resources, and implementation records.
• Train hospital leaders and team members and translate technical concepts into clear, practical instructions.

Project Coordination and Collaboration

• Collaborate with hospital leadership, veterinary teams, Information Technology, vendors, and corporate departments.
• Communicate progress, decisions, risks, and outstanding items while keeping assigned work on schedule.
• Serve as a liaison between hospital users and technical teams and take ownership through resolution.

Travel Requirements

• Ability to travel up to 80 percent of the time for hospital implementations, training, workflow assessments, go‑live support, and stabilization activities.
• Travel may include overnight stays and may vary based on project schedules and hospital needs.

Required Qualifications

• Previous veterinary field experience and a strong understanding of veterinary hospital workflows.
• Experience using and supporting a veterinary Practice Information Management System.
• Experience implementing, administering, configuring, or optimizing technology in a veterinary environment.
• Strong troubleshooting, problem solving, organization, communication, and project coordination skills.
• Ability to manage multiple priorities, learn technology quickly, work independently, and take ownership.
• Ability to collaborate effectively with hospital teams, leadership, vendors, and technical partners.
• Ability to meet the travel requirements of the position.

Preferred Qualifications

• Experience implementing or converting veterinary hospitals to a new PIMS in a multi‑site organization.
• Experience with Vetspire, Cornerstone, Avimark, Impromed, ezyVet, Pulse, or similar veterinary software.
• Experience with data migration, mapping, cleansing, integration setup, testing, validation, or conversion auditing.
• Experience creating standard operating procedures, training materials, reporting processes, and standardized workflows.
• Experience with veterinary inventory, item setup, chargemaster maintenance, or pricing structures.
• Previous experience as a veterinary technician, practice manager, veterinary trainer, PIMS administrator, or similar role is a plus.

Job Benefits

• Competitive salary
• Flexible work schedules to support work‑life balance
• Comprehensive group insurance including medical, dental, and vision
• Paid Family Leave and Paid Parental Leave (including maternity & paternity)
• Paid Time Off
• One Life Balance Day for added flexibility
• Pet Discounts to keep your furry family members covered
• Retirement Savings Plan with employer match to help build your future
• Employee Assistance Program (EAP) for mental health and wellbeing support
• Career development resources may include:
  • Learning and development programs
  • Tuition reimbursement
• A vibrant, inclusive culture

At AVG, you’re more than an employee, you are part of a community that values your whole self. We’re here to help you grow, thrive, and feel supported every step of the way.

If you’re passionate about payroll, thrive in a collaborative environment, and are ready to make a difference - we’d love to hear from you.