Piercing Studio Sales Associate (Weekend + Commission)

Rowan; Buffalo (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wage with佣ission

401k and Roth IRA Plans

Employee discounts

EAP resources

Referral bonus

Job summary

Rowan's Station Twelve studio in Buffalo is seeking a friendly, customer-obsessed Retail Store Associate to deliver a warm shopping and piercing experience. You’ll help customers with ear piercing, jewelry selection, and aftercare while upholding Rowan’s cleanliness and safety standards.

This is an hourly, non-exempt role reporting to the Studio Manager. Open/flexible availability including weekends, nights, and holidays is essential; you’ll collaborate with the Studio Manager, stay informed on

Qualifications

• Retail or service industry experience is a plus.
• You must be able to work weekends, nights and holidays.
• Independent thinker with a can-do attitude.
• You love jewelry and helping customers choose their earrings.
• You pride yourself on delivering exceptional customer service.
• You thrive in a busy environment and know how to keep busy when it’s quieter.
• You enjoy spending time with people.
• You are nice, friendly, outgoing, and easy to get along with.
• You like being part of a team.
• You are flexible and willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.
• The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.

Responsibilities

• Greet customers warmly and help create a celebratory environment.
• Check customers in or help them book appointments using POS and software.
• Assist customers with piercing and hypoallergenic jewelry selections.
• Answer questions about piercing procedures, aftercare, and product details.
• Promote and upsell Rowan's products, including non-piercing jewelry and care kits.
• Maintain up-to-date knowledge of Rowan's offerings, materials, styles, and care.
• Meet or exceed sales targets by communicating value and converting piercing customers.
• Keep the studio clean, organized, and stocked with supplies.
• Follow health and safety regulations related to piercing procedures and hygiene.
• Assist with inventory reception, restocking, pricing, and display maintenance.
• Collaborate with Studio Manager and Studio Nurse Piercers to provide seamless service.
• Participate in team meetings and training for skill and product knowledge growth.
• Process transactions including sales, returns, and exchanges.
• Maintain accurate customer records and aftercare instructions.

Skills

Customer service

Communication

Sales skills

Team player

Weekend availability

Physical stamina

Job description

Rowan's Station Twelve studio in Buffalo is seeking a friendly, customer-obsessed Retail Store Associate to deliver a warm shopping and piercing experience. You’ll help customers with ear piercing, jewelry selection, and aftercare while upholding Rowan’s cleanliness and safety standards.

This is an hourly, non-exempt role reporting to the Studio Manager. Open/flexible availability including weekends, nights, and holidays is essential; you’ll collaborate with the Studio Manager, stay informed on