Piercing Care Coordinator

FIAT LUX GROUP LLC; South Bay (FL); On-site; USD 34,000 - 39,000; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Job summary

FIAT LUX GROUP LLC seeks a friendly, service-oriented Piercing Care Coordinator to join our team. This role focuses on delivering an exceptional experience for every client across the full customer journey, from pre-appointment to post-care, emphasizing healthy, healed piercings.

The position supports our piercing team and luxury jewelry sales, operating in a fast-paced studio with on-site work in Los Gatos, CA.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience in retail jewelry/piercing environment a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to piercing customer communications in person, via text, and email.
• Support piercing-related sales at the counter.
• Provide support for traditional jewelry sales as needed.
• Execute day-to-day operational tasks within the piercing area.
• Seek ways to improve the piercing customers' experiences.
• Demonstrate responsibility and accountability for individual and team goals.

Skills

Sales experience

Customer service

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

• 401(k)
• Bonus based on performance
• Opportunity for advancement

We are seeking a friendly and service-oriented Piercing Care Coordinator to join our team! Our Piercing Care Coordinator is dedicated to providing an exceptional experience for every client. As sales support for our piercers and piercing clients', the Piercing Care Coordinator contributes to the experience of our luxury piercing products and services for the full customer journey, beginning pre-appointment staying focused on the end goal of healthy, healed piercings.

In this role, you will be responsible for:

• responding to piercing customer communications in person and by text and email
• supporting piercing-related sales in person at counter
• providing support for traditional jewelry sales as needed
• executing day-to-day operational tasks within the piercing area
• seeking ways to improve the piercing customers' experiences
• demonstrating responsibility & accountability for individual & team goals

Operational tasks include but are not limited to:

• organizing & tracking in store and online piercing jewelry orders and repairs
• submitting and receiving special order & custom piercing jewelry sales
• supporting sales and problem solving at the piercing counter
• contributing to overall studio hygiene
• maintaining clean systems for orders, repairs, appointments, and will call
• managing accurate inventory of piercing jewelry & supplies

Our Piercing Care Coordinator operates in a fast-paced environment and acts as the traffic controller for the piercing department, with the goals of exceptional sales and service at the heart of every choice they make. You'll have the opportunity to have a clear impact on the customers' experiences, the piercing projects performed, and daily sales in your location.

Schedule:

• 8 hour shifts
• 2 days a week; weekend required
• on site in Los Gatos, CA

About You:

• Bachelor's Degree or equivalent experience preferred.
• Sales skills & experience working in a retail environment (jewelry and/or piercing counter experience is a plus)
• Desire to connect, solve problems, create lasting positive experiences
• Excellent professional verbal and written communication
• Strong attention to detail
• Ability to adhere to & implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• Team-oriented & collaborative worker
• Eagerness to learn & grow

Compensation: $25.00 - $28.00 per hour

The best fine jewelry, custom engagement rings & piercing too! We are the sailors who build our ships on the open sea.