Pier Agent

SMS International Shore Operations; San Diego (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Part Time position

Weekend availability is required

Pay rate of $20.00 per hour

Strong computer skills preferred

Job summary

SMS International Shore Operations US, Inc. is hiring for the 2026/2027 season in San Diego. This part-time role welcomes cruise guests, guiding them through terminal processes and providing friendly assistance at the port.

Ideal candidates will have at least one year in customer service or logistics, strong English communication, and the ability to work weekends. Compensation is $20.00 per hour, with weekend availability required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year in customer service or logistics.
• English communication skills sufficient to provide information.
• Weekend availability and flexibility to work early to late shifts.

Responsibilities

• Direct and assist cruise guests in shore-side operations.
• Meet and greet guests and assist with check-in and transfers.
• Escort wheelchair users and assist with luggage.
• Verify travel documents and register guests in our system.
• Provide boarding information and distribute stateroom keys.

Skills

English proficiency

Customer service

Multitasking

Guest assistance

Computer skills

Education

High School Diploma

Tools

Registration system

Job description

Now hiring for 2026/2027 season!

Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego.

• Part Time position
• Weekend availability is required!
• Pay rate of $20.00 per hour

Benefits Provided

• Fun servicing Norwegian Cruise Line
• Part Time position
• Weekend availability is required!
• Pay rate of $20.00 per hour
• Strong computer/tablet skills preferred

Basic Purpose

This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check–in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities

• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Performs other job related duties as assigned.

Education

• High School Diploma or equivalent.

Experience

• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities

• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.

Work Conditions/ Physical Demands

• Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
• Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00am – 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.