Pickleball Experience Director for Club Growth

Center court pickleball club; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Base salary: $50,000 annually

Performance-based bonus

Medical, Dental & Vision insurance (75

PTO: 80 hours annually

Sick Time: 40 hours annually

6 Company Holidays per year

2 Floating Holidays per year

Club Membership during employment

Job summary

Center Court Pickleball Shea is seeking a passionate Pickleball Experience Manager to lead programming, member engagement, and events on a full-time basis. You’ll work on the courts, engage with members, and build a thriving club culture that welcomes newcomers and retains regulars.

You’ll drive ancillary revenue through programming, mentor coaches and staff, and coordinate events and social offerings while ensuring exceptional customer experiences. Equal opportunity employer.

Qualifications

• Demonstrated hands-on pickleball experience, including knowledge of rules, skill levels, player development, leagues, clinics, tournaments, and club programming.
• Proven leadership skills with the ability to take ownership, motivate others, make sound decisions, and lead by example.
• Self‑starter who proactively identifies opportunities, solves problems, and follows through without constant supervision.
• Tech‑savvy and comfortable learning and operating scheduling, registration, member management, CRM, point-of-sale, reporting, and communication platforms.
• Ability to follow instructions, company policies, established procedures, and deadlines accurately while maintaining attention to detail.
• Positive, dependable, accountable, and solutions-oriented work ethic; professional and adaptable.
• Outgoing people person who builds rapport, welcomes new players, resolves concerns tactfully, creates a friendly club atmosphere.
• Strong communication, organization, time management, and multitasking skills; coordinate events with coaches, staff, and management.
• Bachelor’s degree in Business Administration, Marketing, Sports Management, or a related field.
• 2-4 years of experience in sales or membership management, preferably within pickleball, fitness, or hospitality industry.

Responsibilities

• Deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.
• Ensure facilities, equipment, and resources meet high standards for functionality and presentation.
• Utilize customer feedback to refine programs and improve satisfaction scores.
• Promote active participation and engagement through strategic marketing and communications.
• Coordinate onboarding for new members and place them in the right programs.
• Promote and sell programming to members through targeted marketing and direct interactions.
• Coordinate program schedules and evaluate programming to align with community trends.
• Connect with members before, during, and after events to gain insights and foster relationships.

Skills

Pickleball experience

Leadership

Self-starter

Scheduling tools

Customer service

Communication

Education

Bachelor's degree in Business Administration, Marketing, Sports Management, or related

Tools

CRM

Point-of-Sale

Job description

Center Court Pickleball Shea is seeking a passionate Pickleball Experience Manager to lead programming, member engagement, and events on a full-time basis. You’ll work on the courts, engage with members, and build a thriving club culture that welcomes newcomers and retains regulars.

You’ll drive ancillary revenue through programming, mentor coaches and staff, and coordinate events and social offerings while ensuring exceptional customer experiences. Equal opportunity employer.