Picking Supervisor

SupplyHouse.com; Dayton (OH); On-site; USD 72,000 - 109,000; Full time

Job summary

SupplyHouse.com is seeking a Picking Supervisor to lead the outbound fulfillment team in our fast-paced operation. You will supervise the Picking Team, assign tasks, and partner with Customer Service to resolve high-priority orders while ensuring accuracy and safety.

The role requires leadership, experience in warehousing or fulfillment, and a focus on KPI-driven results. Expect a full-time exempt schedule with potential additional hours during peak periods and a competitive salary range.

Qualifications

• Experience leading a picking or fulfillment team.
• Ability to train team members on processes and safety.
• Strong KPI and performance management.

Responsibilities

• Oversee and develop the Picking Team and ensure accuracy.
• Assign tasks, wave orders, and delegate as needed.
• Serve as main contact for Customer Service on high-priority orders.
• Train team on processes and safety standards.
• Monitor and report KPI performance.
• Conduct monthly check-ins with team members.
• Ensure timecards are accurate and updated.
• Lead process improvements with Outbound Manager.
• Attend HR Leadership meetings twice a month.

Skills

Leadership

Team supervision

Inventory control

Safety awareness

Communication

Education

High school diploma or GED

Job description

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Picking Supervisor to join our growing Outbound Team and Fulfillment Center network . This individual will report into our Outbound Manager and is responsible for the oversight, development, and accountability of the Picking Team.

Job Type: Full-Time, Exempt

Location: 335,000 sq. ft. in Dayton, NJ at 30 Apple Orchard Dr., Suite 1, Dayton, NJ 08810

Schedule: This role oversees an operation that runsSunday from 8:00 a.m. to 6:30 p.m. ET and Monday through Friday from 3:00 p.m. to 11:30 p.m. ET (Saturdays run based on operational need). While this position generally follows a schedule of Monday through Friday from 2:00pm to 11:30pm ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Base Salary: The expected starting salary for the position is $72,440 to $90,550 within a full position range of $72,440 to $108,660 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Responsibilities:

• Ensure the Picking Team is picking all Fast Track shipments that come in on a daily basis while keeping a high level of accuracy
• Wave orders and delegate specific assignments when necessary
• Serve as the main point of contact for the Customer Service Team in terms of high priority orders, incomplete SKUs, order errors or any issues that come up that relate to the Picking Team
• Train all team members on all operational processes along with standard safety and organizational processes by working with the Training Team
• Ensure that priority replenishments are completed in a timely manner
• Track performance of each team member and providing consistent feedback regularly along with check-ins along with individual and departmental KPI success
• Conduct monthly check-ins with each member of the Picking Team in order to establish rapport and provide feedback
• Immediately address all personnel and performance related incidents that arise
• Ensure the P i cking Associate’s timecards are accurate and up to date
• Attend and participate in the HR Leadership meetings twice a month
• Execute all process improvements developed and in partnership with the Outbound Manager to support the growth
• Execute all projects assigned by the Outbound Manager
• All members of leadership are expected to lead by example and maintain professional standards in the workplace

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• Fundamental understanding of inventory, supply chain