Pick & Pack Assistant Manager

Newrest; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Newrest in San Diego seeks an Assistant Pick & Pack Manager to lead supervisors and drive accurate, timely order fulfillment in a highly automated environment.

You will partner with the Pick & Pack Manager to optimize performance, develop teams, and uphold Newrest's safety and quality standards. This role offers growth in a dynamic, technology-driven operation.

Qualifications

• High School Diploma is required.
• Bachelor's degree is preferred.
• Minimum 2 years' experience in a similar position, preferably in inflight catering or airport hub environment, food production, manufacturing, or another kitchen environment.
• Minimum 2 years' experience in leadership roles overseeing multiple non-exempt employees.
• Strong communication skills with ability to communicate with non-exempt to upper management levels.
• Knowledge of lean manufacturing principles and operational processes.
• Proficiency in Excel, Word, and PowerPoint.

Responsibilities

• Supervises and manages the work of all employees in the department.
• Motivate and inspire team members to perform above expectations through proper recognition methods and programs.
• Ensure that all policies and procedures are followed by Newrest and client's requirements.
• Communicate effectively with all crew members and team members.
• Maintain accurate, timely cart filling according to datasheets and clients' requirements.
• Support the daily operation of automated and robotized production lines, ensuring equipment is utilized efficiently and operational standards are maintained.
• Collaborate with Maintenance, Engineering, and Technology teams to resolve equipment issues and minimize operational disruptions.
• Coach and train team members on automated processes, equipment operating procedures, and applicable safety requirements.
• Promote safe and healthy work environment and compliance with QHSE standards.
• Perform HR tasks: interview hires, approve time off, conduct performance reviews, and manage leaves.
• Fill in as needed to maintain workflow and production throughput.

Skills

Communication

Conflict resolution

Lean manufacturing

Food safety

Team leadership

Problem solving

Automation knowledge

Education

High School Diploma

Bachelor's degree preferred

Tools

Excel

Word

PowerPoint

Job description

Newrest is looking for an Assistant Pick & Pack Manager who will play a key role in supporting daily Pick & Pack operations, leading supervisors, and ensuring efficient, accurate, and timely order fulfillment. The successful candidate will lead teams in a highly automated environment, embrace new technologies, and foster a culture of innovation, operational efficiency, and continuous improvement. In this role, you'll work closely with the Pick & Pack Manager to oversee departmental performance, develop strong teams, and maintain Newrest's high standards for quality and safety. You'll also step in to lead the department when needed while fostering a positive workplace that promotes accountability, teamwork, respect, and continuous improvement.This role in a start-up operation is an exciting opportunity to make a real impact, drive improvements in efficiency, recruitment, and retention, and help establish a strong foundation for long-term success. You'll also have the opportunity to grow your leadership skills and advance your career with Newrest, an international company with opportunities to learn, develop, and take on new challenges.We're looking for a leader who embraces change, develops people, sets clear expectations, and inspires teams to deliver results while maintaining high standards for quality and safety.ESSENTIAL FUNCTIONS:Supervisory and ManagementSupervises and manages the work of all the employees in all areas of the department.Motivate and inspire team members to perform above expectations through proper recognition methods and programs.Ensure that all policies and procedures are followed by Newrest and client's requirementsCommunicate effectively with all crew members and team membersHold team members accountable for all expectationsOperationalEnsure that all carts are filled accurately in a timely manner and with high quality according to the datasheets and clients' requirementsEnsure that processes are as efficient as possibleEmpower team members to identify and resolve operational issuesBring up to management's attention any concerns and recommendations to such concernsEnsure proper communication with the warehouse department of any stock item needsForesee needs or problems that may arise and have action plans in place to avoid production disruptionsClearly and confidently communicate with client representatives as neededFill in as needed to maintain flow of operationsSupport the daily operation of automated and robotized production lines, ensuring equipment is utilized efficiently and operational standards are maintained.Monitor automation system performance, identify bottlenecks, and coordinate corrective actions to improve efficiency, throughput, and accuracy.Collaborate with Maintenance, Engineering, and Technology teams to resolve equipment issues and minimize operational disruptions.Coach and train team members on automated processes, equipment operating procedures, and applicable safety requirements.QHSEEnsure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.Support the availability of resources and necessary competencies to maintain and enhance integrated management systems (IMS).Uphold commitments to environmental and social responsibility in alignment with the Be the Change CSR charter.Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.Facilitate systems for joint consultation and participation with employees and their representatives as needed.Human ResourcesInterview and determine the individuals to join your departmentApprove time off requests and other leaves of absencesPerform performance reviews for all department team membersApprove all timecards and resolve timecard discrepanciesMentor and coach team members and provide corrective actions as requiredRegular and timely attendance is expected for the position.Perform other duties as assigned.EDUCATION/EXPERIENCE REQUIREMENTSHigh School Diploma requiredBachelor's degree preferredMinimum 2 years' experience in similar position, preferably in inflight catering or airport hub environment, food production, manufacturing, or another kitchen environmentMinimum 2 years' experience in leadership roles overseeing multiple non-exempt employeesKNOWLEDGE, SKILLS, AND ABILITIESStrong communication skills with ability to communicate with non-exempt to upper management levelsAbility to effectively handle conflict and de-escalate emotionally charged situations.Good understanding of OSHA, HR, and other employment laws.Good knowledge of investigation procedures and root cause analysis.Understanding of lean manufacturing principles and operational processesGood knowledge of HACCP & food safety standardsResilient self-starter, who can act independently and learn quickly within a rapidly evolving environment.Ability in showing self-initiative and follow-throughDetail-oriented and ability to see big pictureGood ability with Excel, Word, and PowerPoint.Excellent organizational and motivational skills.Outstanding attention to detail and observation ability.Knowledge of automated production systems, robotics, and technology-driven operational processes.Ability to identify operational inefficiencies, troubleshoot automation-related issues, and collaborate with technical teams to improve performance.PHYSICAL ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.This position frequently requires standing, walking, and gripping objects, with occasional pushing, pulling, and lifting of items up to 100 lbs. Additional physical activities such as bending, sitting, kneeling, squatting, climbing stairs/ladders, and reaching overhead occur occasionally. The role is primarily performed indoors, with occasional outdoor work. Employees are constantly exposed to high temperatures, cold/freezing conditions, and loud noise, and may occasionally encounter fumes, dust, and chemicals.