Pick Floor Supervisor

NewCold; Hagerstown (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

NewCold is seeking a Pick Floor Supervisor to oversee daily pick floor operations and ensure safe, productive performance. You will guide a team, coordinate with maintenance and IT, and manage workflow with emphasis on accuracy and efficiency.

The role requires leadership, strong communication, and hands-on experience with warehouse automation and WMS, along with forklift operation and reporting duties in a fast-paced environment.

Qualifications

• Minimum 3 years of warehouse or distribution center experience.
• At least 1 year in a supervisory or lead role in a warehouse setting.
• At least 2 years of forklift experience.
• Experience with automated systems preferred.
• Excellent verbal and written communication skills.
• Strong leadership, organizational and time management skills with proven ability to meet deadlines.
• Working knowledge of warehouse automation technologies and WMS.
• Ability to identify process inefficiencies and recommend improvements.
• Problem-solving mindset, especially in fast-paced environments.

Responsibilities

• Oversee daily pick floor operations ensuring safety and productivity.
• Manage inventory cycle counts and restocking; oversee daily workflow.
• Provide training, coaching, and performance feedback; conduct evaluations.
• Ensure forklifts/equipment are inspected daily and promote safety culture.
• Manage timecards, clock-ins/outs, PTO requests, and approvals.
• Communicate with leads and management on operation status.
• Monitor pick system performance and troubleshoot minor issues.
• Ensure KPIs like pick rates, accuracy, and downtime targets are met.
• Collaborate with maintenance/IT to resolve automation issues.
• Maintain documentation of shift activities and production data.
• Lead by example toward operational excellence.

Skills

Safety culture

Leadership

Communication

Time management

Problem solving

Technically inclined

Microsoft Office

Education

High School Diploma or GED

Tools

WMS

Microsoft Office Suite

Scanners

Job description

Position Overview

The Pick Floor Supervisor is responsible for overseeing the daily operations of the pick floor. This person will ensure efficient order picking, proper operation of automated systems, adherence to safety protocols, and the achievement of productivity targets. Our Pick Floor Supervisor will lead a team, troubleshoot system issues, and coordinate with other departments to maintain a seamless workflow.

Roles and Responsibilities

• Ensure team operates in a manner where safety and environment are of the highest importance and meet productivity and accuracy standards as set by management.
• Facilitate and manage inventory cycle counts and restocking as needed and oversee the daily workflow of the department.
• Provide training, coaching, and performance feedback and conduct performance evaluations and recommend disciplinary action if needed.
• Ensure forklifts/equipment is being inspected daily by your team members and promote a culture of accountability, safety, and continuous improvement.
• Manage employee timecards, ensuring accurate clock-ins/outs, break tracking, PTO requests, and timely approvals.
• Strong communication often with lead and manager to align on current operation status.
• Manage daily operations of the pick floor, ensuring accuracy and efficiency of order fulfillment.
• Monitor picking systems for performance and troubleshoot minor issues.
• Ensure team meets or exceeds key performance indicators (KPIs), including pick rates, order accuracy, and downtime reduction while coaching and following up on processes.
• Collaborate with maintenance and IT teams to escalation and resolve automation or system issues.
• Maintain accurate documentation of shift activities, team member attendance, and production data.
• Lead by example by demonstrating performance toward operational excellence
• Other duties assigned by management.

Requirements

• Minimum 3 years of warehouse or distribution center experience.
• At least 1 year in a supervisory or lead role in a warehouse setting.
• At least 2 years of forklift experience.
• Experience with automated systems preferred.
• Excellent verbal and written communication skills.
• Strong leadership, organizational and time management skills with proven ability to meet deadlines.
• Working knowledge of warehouse automation technologies and warehouse management systems (WMS).
• Ability to identify process inefficiencies and recommend improvements.
• Has a problem-solving mindset, especially in fast-paced environments.
• Technically inclined; comfortable using computers, scanners, and automation interfaces.
• Proficient with Microsoft Office Suite or related software.
• Ability to stand for prolonged periods walk through a -5-degree facility.
• Ability to lift up to 50 pounds.
• Ability to bend, stoop, lift, and reach as needed.

Education/Certification

• High School Diploma or GED Required.