PI Technician

ALSTOM Gruppe; New York (NY); On-site; USD 70,000 - 84,000; Full time

Job summary

A leading company in transportation solutions seeks a full-time Product Introduction (PI) Technician. The role involves troubleshooting products at customer sites, providing technical expertise, ensuring compliance with EHS policies, and mentoring junior staff. Ideal candidates demonstrate mechanical and electrical aptitude, along with strong communication and problem-solving skills.

Qualifications

• Degree in mechanical, electrical/electronic, or IT fields.
• Minimum of two years in technical roles.
• Valid state driver's license.

Responsibilities

• Troubleshooting Alstom products at customer sites.
• Conducting fleet check activities.
• Providing technical expertise to subcontractors.

Skills

Mechanical aptitude

Electrical aptitude

Communication

Problem-solving

Education

Degree in relevant field

Job description

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Location: Long Island City, NY, US

Company: Alstom

Product Introduction (PI) Technician
At Alstom, we understand transport networks and what moves people. Our vast portfolio spans high-speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signaling, and digital mobility solutions. Every day, over 80,000 colleagues contribute to greener and smarter mobility globally, connecting cities while reducing carbon emissions and replacing cars.

Could you be the full-time Product Introduction (PI) Technician we’re looking for?

Your future role

Pay rate: $37/hour
As a PI Technician, you will cooperate with various teams across our business and be responsible for troubleshooting Alstom products at customer sites to ensure their optimal availability. Your role will also involve providing technical expertise to subcontractors, the warranty support team, and project members, as well as mentoring less experienced field operators.

We will look to you for:

• Compliance with Alstom and customer EHS policies and procedures at customer sites.
• Troubleshooting, including investigation and repair during the PI period, as well as pre-warranty and commissioning activities.
• Conducting fleet check activities and reporting deviations in the Failure Management database.
• Supporting specific technical investigations in collaboration with Engineering or suppliers.
• Ensuring effective information flow within the Troubleshooting and Customer Site Warranty team.
• Assisting with helpdesk activities when required.
• Implementing Field Modifications (FM) as necessary.
• Contributing to the Return of Experience through recommendations for preventive and corrective actions and suggestions for product enhancements.
• Providing feedback to PI management on customer satisfaction and product performance.

All about you
We seek candidates with a strong desire to learn, whether through mechanical or electrical aptitude, and a drive to independently discover root causes. Your ability to maintain a collaborative attitude and effective communication skills is crucial. The ideal candidate will demonstrate:

• Flexibility, with agility as a core work value, including the ability to travel for business on short notice (approximately every 2 months for 2-4 day trips).
• Capability to adjust daily activities to accommodate stakeholder needs and environmental changes.

Education Requirements

• A degree in a relevant field or a strong passion combined with relevant experience in mechanical, electrical/electronic, and IT fields.
• Completion of internal EHS training.
• Valid state driver's license

Experience

• Minimum of two years in technical roles related to mechanical or electrical/electronics applications.
• Field experience demonstrating a structured and organized, hands-on approach.
• Strong supporter of teamwork complemented by excellent communication and problem-solving skills.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.