Physician Support Representative III

University of Rochester; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Physician Support Representative III to join their dynamic team. This role is vital in supporting clinical, educational, and academic programs within the Thoracic and Foregut Surgery department. You will manage patient scheduling, coordinate care, and handle prior authorizations while maintaining high standards of organization and communication. If you are passionate about healthcare and have the skills to thrive in a fast-paced environment, this opportunity offers a chance to contribute significantly to patient care and support a collaborative team culture.

Qualifications

• 2 years relevant experience required or equivalent combination.
• Excellent interpersonal and organizational skills are essential.

Responsibilities

• Manages patient scheduling and coordinates care effectively.
• Handles complex prior authorization tasks and communicates with insurance.

Skills

Medical Terminology

Scheduling Software

Electronic Medical Records

Interpersonal Skills

Organizational Skills

Word Processing

Spreadsheet Proficiency

Education

High School Diploma

Associates Degree

Job description

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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, NY 14642

Opening: Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 910131 Thoracic Surgery

Work Shift: UR - Day (United States of America)

Range: UR URCD 204 H

Compensation Range: $19.47 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Salaries will be set within this range based on various factors including experience, education, qualifications, and internal equity.

Responsibilities

GENERAL PURPOSE: Performs complex secretarial and administrative duties to support clinical, educational, and academic programs for the Faculty of Thoracic and Foregut Surgery, including scheduling, triaging, prior authorizations, and data support.

Essential Functions

1. Patient Scheduling and Coordination of Care (40%): Manages incoming calls, schedules appointments, tests, surgeries, and coordinates referrals and prior authorizations.
2. Prior Authorization Duties (35%): Handles complex prior authorization tasks, communicates with insurance, manages the queue, and resolves obstacles.
3. Time and Calendar Management (10%): Manages surgeon and staff schedules, balancing clinical, administrative, and academic commitments.
4. Other Office Management (10%): Coordinates with staff, manages correspondence, supplies, and department processes, and provides coverage as needed.

Other duties as assigned.

Qualifications

• High School Diploma required.
• Associates degree preferred.
• 2 years relevant experience required or equivalent combination.
• Preferred: Medical Terminology, scheduling software, electronic medical records, excellent interpersonal and organizational skills, proficiency in word processing and spreadsheets.

The University of Rochester is committed to an inclusive culture and non-discrimination based on protected classes.