Physician Support Informaticist 3 - Central

University of Miami; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

The University of Miami/UHealth Department of Information Technology seeks a Physician Support Informaticist 3 to join the Central team in Miami, FL. This full-time role focuses on one-on-one Epic UChart training, resolving end-user issues, and guiding workflow improvements across ambulatory settings.

Responsibilities include lead/trainer duties, coordination with Informatics and IT leadership, and participation in go-lives at UMHC locations.

Qualifications

• Bachelor's degree in a relevant field.
• Epic Certification in at least one core module required.
• Informatics Certificate, Lean Certification, additional Epic Certification in an Ambulatory specialty application preferred.
• Minimum 5 years of relevant experience.
• Minimum of 6 years of experience in clinical operations, Hospital IT or Healthcare vendor preferred.
• Experience leading at least one module or system implementation, preferably Epic.
• Vendor / Consulting experience preferred.
• Proven learning agility and adaptability to changing priorities.
• Strong metrics/outcomes development and documentation skills.
• Excellent teamwork and stakeholder management abilities.
• Strong written and verbal communication skills.
• Proactive problem solving and dependable performance.
• Critical thinking with a solution-focused mindset.
• Strong technical proficiency with office software and clinical systems.

Responsibilities

• Provide one-on-one training on Epic UChart across service lines.
• Address end-user problems with clinical information systems and route issues appropriately.
• Travel to UM Health System sites to support go-lives and deployments.
• Identify workflow optimization opportunities and drive change.
• Analyze new releases for impact on provider workflows and testing.
• Lead or participate in end-user training sessions and documentation.
• Support on-call rotations and project meetings.
• Communicate progress with leadership and stakeholders.
• Adhere to policies and safeguard University assets.

Skills

Communication

Teamwork

Problem Solving

Critical Thinking

Stakeholder Management

Learning Agility

Technical Proficiency

Vendor / Consulting Experience

Education

Epic Certification (core module)

Informatics Certificate

Lean Certification

Additional Epic Certification (Ambulatory)

Bachelor's degree in relevant field

Tools

Epic UChart

Office Software (MS Office)

Job description

The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Physician Support Informaticist 3 to work in Miami, FL.

The Physician Support Informaticist 3 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 3 - Central initiates the documentation and routing of issues to the correct UHIT team and communicates the resolution to relevant stakeholders.

Core Responsibilities:

• Initiates periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.
• Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).
• Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.
• Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.
• Initiates the analysis of new releases and determining how they will impact provider and physician workflow.
• Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.
• Collaborates with trainers on system changes and new features to develop documentation and training strategies.
• Participates in on-call rotations and support.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• This position provides full-time onsite support at the Bascom Palmer Eye Institute UHealth Locations: Plantation and Palm Beach Gardens.
• Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows
• Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption
• When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician's needs.

Core Qualifications:

• Bachelor's degree in relevant field.
• Epic Certification in at least one core module required.
• Informatics Certificate, Lean Certification, additional Epic Certification in an Ambulatory specialty application preferred.
• Minimum 5 years of relevant experience.
• Minimum of 6 years of experience, in clinical operations, Hospital IT or Healthcare vendor preferred.
• Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
• Vendor / Consulting Experience preferred.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Stakeholder Management: Ability to work effectively with all levels of employees including senior Leadership.

Any relevant education, certifications and/or work experience may be considered.

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