Physician Scheduler

Highlands Oncology Group; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Highlands Oncology Group is seeking a Physician Scheduler to join our Northwest Arkansas clinic in Springdale. You will manage multiple physician schedules, greet patients, coordinate internal and external appointments, and ensure excellent customer service throughout the patient journey.

In this role, onsite work is required in a fast-paced oncology setting. Previous oncology experience is preferred, with strong organizational and communication skills to support our multidisciplinary team.

Qualifications

• High School diploma required; healthcare experience preferred.
• Experience in medical scheduling or healthcare setting a plus.
• Onsite work in a fast-paced clinic.

Responsibilities

• Schedule and reschedule physician appointments and coordinate labs/chemo blocks.
• Assist with patient intake, updates, and insurance information.
• Instruct patients on appointments and collect payments daily.
• Answer calls, screen messages, and triage inquiries.
• Maintain neat waiting areas and respond to emails promptly.
• Attend staff meetings and perform other duties as assigned.

Skills

Multitasking

Detail-oriented

Customer service

Phone etiquette

Team player

Education

High School Diploma

Job description

Location

• Location: 3901 Parkway Circle, Suite 100, Springdale, AR, 72762, United States
• Job Category: Clerical, Office, Reception
• Employee Type: NonExempt - Full Time
• Manage Others: No

Contact Information

• Name: Rebecca Davdison
• Email: [e-mail]

Description

Your coordination can make all the difference in a patient’s healthcare journey.

As a Physician Scheduler, you'll serve as a vital connection between patients and providers, ensuring appointments are scheduled efficiently, accurately, and with exceptional customer service. Join a team dedicated to delivering seamless access to care and an outstanding patient experience.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

Physician Schedulers are responsible for maintaining multiple physician schedules by greeting, instructing, directing, scheduling internal appointments, and helping coordinate external appointments for patients and their representatives.

Job Duties / Responsibilities:

• Thoroughly carries out Physician’s Orders as primary oversite for provider’s schedule (reschedule, cancellations, blocking, labs, chemo, etc.)
• Assist with new patient paperwork, patient updates and insurance information.
• Instruct/remind patients of scheduled appointments.
• Collect patient payments and reconcile daily cash collections.
• Answers telephone, screen calls, takes messages, and provides information in accordance with established procedures.
• Maintains neat work and waiting areas.
• Timely corresponds to emails, phone calls, and IM messages and triage tickets.
• Routinely address patients/family members questions and concerns regarding medical procedures and policies by providing information to patients regarding preparation for diagnostics and other upcoming
• Appointments.
• Attend required staff meetings.
• Additional duties as assigned.

Requirements

Required Skills/Abilities:

• Multi-tasker, detail-oriented, possess strong customer service skills with the ability to keep up in a fast-paced environment, and extremely flexible.
• Strong computer, problem solving, and organizational skills.
• Ability to work within a team environment.
• Excellent verbal communication, interpersonal, and telephone skills.
• Ability to handle heavy phone volume.
• Ability to work in a fast-paced Oncology clinic.
• Required to be onsite to fulfill job duties.
• This job requires the use of machines and equipment located onsite.
• Must be able to interact and provide services to patients and employees.

Certifications/Licenses/Education/or Experience in a related field:

• High School Diploma
• 1 year of Oncology experience preferred.
• 1-2 years of medical terminology and healthcare experience preferred.

Physical Requirements:

• Sitting for prolonged periods of time at a desk.
• Computer use that requires visual acuity, typing, use of mouse/keyboard, and staring at a screen for extended periods of time.
• Occasionally lifting objects of up to 25 pounds such as files, office supplies, assisting patients when needed, etc.
• Walking and standing for continuous periods around the office or clinic as needed.
• Fine motor skills for tasks like typing, writing, handling small objects or equipment and materials.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Summary

Highlands offers a full suite of benefits that includes those pictured below and MANY MORE....

*Certified a Great Place to Work!