Scheduler, CARE Clinic

Highlands Oncology Group; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Highlands Oncology Group in Springdale, AR is seeking a Scheduler for our CARE Clinic. You will handle intake, scheduling and work-up of new patient referrals, coordinate care from referral to follow-up, and assist with day-to-day operations of CARE Clinic. This role requires excellent communication, multi-tasking, and proficiency with EMR and Excel.

Training provided; oncology experience preferred. Full-time, nonexempt position in a patient-centered team.

Qualifications

• Graduate from an accredited Medical Assistant Program or equivalent.
• At least two years of oncology or women’s health experience preferred.
• Excellent communication and typing skills; proficient in EMR and Excel.

Responsibilities

• Intake, scheduling and work-up of new patient referrals.
• Assist with outside scheduling and day-to-day operations of CARE Clinic.
• Cover as Medical Assistant in clinic with Advanced Practice Providers as needed.
• Promptly carry out urgent referrals/orders and ensure timely scheduling of diagnostics.
• Manage appointment reminders and patient communications.
• Keep APPs and managers informed of patient progress and issues.

Skills

Communication

People skills

Professionalism

Typing skills

Education

Medical Assistant Program

Tools

EMR

Excel

Job description

• Location: 3901 Parkway Circle, Suite 100, Springdale, AR, 72762, United States
• Job Category: Scheduler, Clinic, Reception
• Employee Type: NonExempt - Full Time
• Manage Others: No

Contact information

• Name: Lindsey Wilson
• Email: [e-mail]

Description

Be the first connection in a patient’s journey toward healing and hope.

As a Scheduler in our CARE Clinic, you'll play a vital role in ensuring oncology patients receive timely access to the specialized care and support they need. Through exceptional customer service, coordination, and compassion, you'll help create a seamless experience for patients and families during some of life’s most challenging moments.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

Intake, scheduling and work-up of new patient referrals both internal and external. Assist with outside scheduling and day-to-day operations of CARE Clinic. Cover as Medical Assistant in clinic with Advanced Practice Providers as needed.

Job Duties / Responsibilities:

• Help to coordinate a patient’s care from the time of referral, and throughout long-term surveillance plan.
• New Patients must be scheduled within 7 business days of being received.
• May Speak with Genetic patients prior to visiting to obtain necessary medical history and pedigree. Create Pedigree if applicable.
• May help CARE Clinic Navigator to pre-load new patient charts with patient’s medical, surgical, and social history.
• Import imaging reports from various sources into the chart in preparation for clinic.
• Compile each new patient’s CARE Clinic folder.
• Promptly carrying out urgent referrals/orders. Urgent referrals should be sent on the same visit day.
• Send monthly batch of screening orders
• Follow up on all outgoing orders to ensure external clinic receives orders. Ensure patients are scheduled for diagnostic testing in a timely manner.
• Provide education and support to patients.
• Answer CARE Clinic phone line
• Return patient calls or Canopy tickets within 24 hours, appropriately triage to Refill Nurse, APP or MA.
• Manage appointment reminder/confirmations for all CARE Clinic appointments
• Keep APPs and manager informed of patient progress, issues, or concerns.

Requirements

Required Skills/Abilities:

• Must possess excellent communication skills both written and verbal.
• Excellent people skills include, but not limited to adaptability, assertiveness, problem solving and teamwork.
• Maintains high standard of professional performance, behavior, and appearance.
• Proficient in use of EMR (electronic medical record)
• Ability to perform basic functions in Excel.
• Typing skills

Certifications/Licenses/Education/or Experience in a related field:

• Graduate from an accredited Medical Assistant Program or equivalent, or aptitude for the job duties and responsibilities.
• At least two years of oncology or women’s health experience preferred but not required.

Physical Requirements:

• Standing and Walking: Must be able to stand and walk for extended periods throughout the shift.
• Lifting and moving patients: Ability to lift, move, and assist patients, often requiring more than 50 pounds.
• Pushing and Pulling: Must be able to push and maneuver equipment and patient transport devices.
• Fine Motor Skills: Requires good hand-eye coordination to operate controls and handle small objects.
• Repetitive Motions: Frequent use of hand and fingers for operating machinery and adjusting settings.
• Bending and Reaching: Must bend, stoop, twist, and reach to position patients and operate equipment.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with the Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Summary

Highlands Oncology offers a full suite of benefits that includes those pictured below and MANY MORE...

*Certified a Great Place to Work!