Physician Relations Coordinator

Davita Inc.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Corewell Health is seeking a Physician Liaison to support electronic connectivity for community providers through EpicCare Link. The ideal candidate will have an Associate's Degree and experience in a healthcare or service environment, enabling effective relationship management and access facilitation for providers. This full-time role offers a chance to join a dedicated team aiming to enhance patient care and operational efficiency.

Benefits

Comprehensive benefits package

On-demand pay program

Discounts on various services

Traditional and Roth retirement options

Qualifications

• Associate's Degree or equivalent course work in office administration.
• 2 years of relevant experience in a hospital or high volume service industry.
• Previous experience using Microsoft Excel.

Responsibilities

• Manage the account management process of EpicCare Link for 10,000 users.
• Facilitate access request process for external providers and staff.
• Generate and reconcile reports from EpicCare Link.

Skills

Customer Service

Database Management

Problem Solving

Education

Associate's Degree in Office Administration

Tools

Microsoft Excel

Job description

Job Summary

The Physician Relations team serves as liaisons between Corewell Health and the physician practices in our community. Through relationship management our priority is to help providers and their staff best care for their patients. Through issue resolution, connectivity solutions, education and support the Physician Relations team will remove barriers and assist in activities that transform the model of care.

Physician Relations, in close connection with Information Services, will be the business owner of provider and staff Epic connectivity. Physician Liaisons will identify electronic connectivity solutions for community providers and facilitate integration of those tools. The Physician Relations team manages access for all external users. Allowing Physician Relations to manage access requests and ensuring appropriate use of electronic tools. We must provide the highest level of customer service to these users to maintain continuity of care.

Essential Functions

• Manage the account management process of EpicCare Link for 10,000 users

• Work with liaisons to ensure community practices are connected electronically to the correct tools

• Facilitate access request process for external providers and staff

• Attestation process for users and site verification

• Receive and verify catalog requests

• Database management in EpicCare Link, Sailpoint

• Develop and maintain EpicCare Link training collateral with both Physician Relations and EpicCare Link analyst teams

• Solicit feedback from end-users to inform EpicCare Link application build adjustments

• Partner with EpicCare Link analysts to ensure build adjustments improve end-user experience.

• Develop communication to end users for downtime, new build, changes to EpicCare Link.

• Generate and reconcile reports from EpicCare Link to illustrate usage, orders, referrals data.

Qualifications

Required

• Associate's Degree or equivalent course work in office administration or secretarial science.

• 2 years of relevant experience in clerical, including administrative projects, in a hospital/physician office or experience working in a high volume service industry in business or accounting, cash handling, data systems, managed care, and Medicare product industry

Preferred

• Previous experience using Microsoft Excel in a work setting

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 515 Michigan St NE - Grand Rapids

Department Name

Physician Relations - GR

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

9:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.