Physician Relations & Care Coordinator

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Hospital and Medical Center Chicago seeks a Physician Liaison Services (PLS) Coordinator to manage referrals from external providers and serve as the primary ambassador between referring physicians and Insight. The role requires organization, strong interpersonal and English communication skills, and the ability to handle confidential information in a fast-paced healthcare environment.

You will schedule appointments, gather information, and support patients and providers with resources

Qualifications

• High school diploma or GED required; associate/bachelor's preferred in Business, Marketing, Healthcare Management, or related field.
• 1+ years of relevant customer service experience.
• Excellent interpersonal and English communication skills.

Responsibilities

• Maintain positive physician relationships; exercises discretion and judgment during and after hours when Physicians (customers) may inquire concerning sensitive information.
• Ability to expedite patient scheduling from referring physicians as needed.
• Proactively connects patients and customers with resources they may need (Medicaid, food stamps, etc).
• Identify and bridge any gaps between the referring provider and Insight; performs future analysis in how to overcome future obstacles in these gaps.
• Provides constant communication to external providers to streamline referrals; troubleshoots issues and escalates as needed.
• Comforts and supports patients, answers questions, and directs to resources as needed.
• Records and collects patient information for follow-up appointments.
• Performs data entry to update the Marketing Tracking System.
• Protects patient rights by maintaining confidentiality and HIPAA compliance.
• Extends excellent patient care to ensure patient comfort and satisfaction.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

English communication

MS Office

Typing

Multitasking

Teamwork

Medical terminology

Reliability

Empathy

Education

High school diploma or GED

Associate/Bachelor’s degree (Healthcare related)

Tools

Microsoft Office

Job description

Insight Hospital and Medical Center Chicago seeks a Physician Liaison Services (PLS) Coordinator to manage referrals from external providers and serve as the primary ambassador between referring physicians and Insight. The role requires organization, strong interpersonal and English communication skills, and the ability to handle confidential information in a fast-paced healthcare environment.

You will schedule appointments, gather information, and support patients and providers with resources